Application Support Executive

✔ Age: 25 to 35 years

✔ Candidates from any academic discipline are eligible to apply; however, candidates with an educational background in Computer Science & Engineering (CSE) or Information Technology (IT) will be preferred.

✔ Freshers are also encouraged to apply.

✔ Receive, prioritize, and resolve technical support tickets within agreed Service Level Agreements (SLAs).

✔ Reproduce, investigate, and diagnose technical issues using system logs, API responses, database queries, and other relevant troubleshooting tools.

✔ Provide L1/L2 technical support and escalate complex bugs or issues to the development team with clear reproduction steps and supporting information.

✔ Monitor application health, system performance, and alerts, and respond promptly to incidents or service disruptions.

✔ Communicate with clients through email, phone, and chat, providing clear updates, troubleshooting guidance, and appropriate workarounds.

✔ Support software deployments, configuration changes, and post-release verification to ensure applications are functioning as expected.

✔ Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and support knowledge bases.

✔ Identify recurring technical issues, report patterns to the relevant teams, and recommend improvements to reduce repeat incidents and improve system reliability.

✔ Collaborate closely with developers, QA engineers, project managers, and other technical teams to investigate and resolve application-related issues.