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FASTNET BD
Assistant Customer Care Manager (ISP/NOC)
Application Deadline: Jan 04, 2025
Summary
Published: Nov 20, 2024 Vacancy: 3 Gender: Male
Age: 22 years to 35 years Career Level: Mid Level Experience: 2 Year to 4 Year
Salary: Tk. 18000 - 28000 (Monthly) Location: Uttara
Requirements

Education


  • Diploma, Diploma in Computer, or
  • Bachelor/Honors, Bachelor of Science (BSc), in CSE/EEE/related fields.

Experience


  • 2 Year to 4 Year

Additional Requirements


  • Skills in TCP/IP and Server Management will be a plus
  • Preferred Professional Certification: CCNA, MTCNA.
  • Skills Required: Technical Team management, Customer management (ISP).
  • The applicants should have basic experience in Mikrotik Router, Cisco, IBM Server, Dell Server, EPON OLT, and GPON OLT.
  • The applicants should have well known in ISP, NOC, CCTV & IP Phone, and Attendance Machine Enabled Service business.
  • Good communication, negotiation, coordination and convincing skill

Responsibilities & Context

  • Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
  • System monitoring and response.
  • LAN/WAN Support for NOC.
  • Coordinate with head office and technical support team for early resolution of any Fiber, UTP related problems, incidents through appropriate and fast troubleshooting.
  • Guide the cable Technicians for proper and on-time Fiber, and UTP link installation as per company standard and industry best practice. Try to complete every link ASAP and with minimum time, that will increase department performance.
  • Any other task assigned by management.


Compensation & Other Benefits
  • T/A
  • Salary Review: Yearly
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Uttara

Company Information
Company Name: FASTNET BD

Address: House:03 (2th floor), Road: 16, Sector: 11, Dhaka 1230


Business Type:

Information Technology (IT)

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