Assistant Engineer/ Engineer - IT

✔ Age: 22 to 28 years.

✔ Serve as the first point of contact for users seeking technical assistance through phone, email, or ticketing systems.

✔ Record, prioritize, and track support requests accurately, ensuring timely resolution and clear communication with users.

✔ Provide first-level technical support by diagnosing and troubleshooting hardware, software, and network-related issues.

Problem Resolution & Escalation

✔ Resolve basic technical issues efficiently and escalate complex problems to higher-level support teams when necessary.

✔ Document troubleshooting procedures and solutions, and develop knowledge base articles to support future issue resolution.

Hardware & Software Installation

✔ Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.

✔ Install, deploy, and update software applications while ensuring compliance with licensing agreements and organizational policies.

System Monitoring & Maintenance

✔ Monitor system performance and network connectivity to identify potential issues and minimize operational disruptions.

✔ Perform routine maintenance, including system updates, patch management, and security checks.

User Account Management

✔ Create, update, and deactivate user accounts based on organizational requirements.

✔ Manage user access controls and permissions to maintain data security and integrity.

Documentation & Reporting

✔ Maintain accurate records of support requests, troubleshooting activities, resolutions, and system changes.

✔ Prepare regular helpdesk activity reports, identify recurring issues, and recommend areas for improvement.

Collaboration & Communication

✔ Collaborate with IT team members to resolve technical issues and support the implementation of new technologies.

✔ Communicate clearly and professionally with users, providing appropriate instructions and timely updates on support requests.