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Amber IT Ltd.
Assistant Engineer - Home Support
Application Deadline: Dec 28, 2024
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Summary
Published: Nov 13, 2024 Vacancy: Not Specified Gender: Any
Age: 20 years to 35 years Career Level: Mid Level Experience: 1 Year to 2 Year
Salary: Negotiable Location: Dhaka, Gulshan
Requirements

Education


  • Diploma, in Engineering, Bachelor of Science (BSc)

Experience


  • 1 Year to 2 Year , Freshers Can Also Apply! 🌟

Responsibilities & Context

  • Installation, Configuration, and Maintenance: Install, configure, implement, and maintain networking devices such as Mikrotik, Cisco routers, switches, firewalls, and access points, while diagnosing and resolving network-related issues.
  • Routing Protocols and Tunnels Knowledge: Possess a strong understanding of various routing protocols and tunneling techniques.
  • Client Technical Support: Provide technical assistance to clients through an online ticketing system, ensuring issues are addressed promptly.
  • Customer Assistance: Respond to client inquiries via phone, email, and other communication channels, providing relevant information, making referrals, and ensuring follow-up actions are completed effectively.
  • Onsite Support: Offer on-site technical support as required to resolve network-related issues.
  • Network Monitoring and Maintenance: Maintain Network Management Systems (NMS) and monitor bandwidth usage to meet performance requirements.
  • Performance Monitoring and Reporting: Monitor network performance and generate reports to track efficiency and identify issues.
  • Shift Work: Be available to work in shifts, including weekends, to provide continuous technical support.
  • Additional Tasks: Undertake other responsibilities assigned by management as needed.


Compensation & Other Benefits
  • T/A
  • Gratuity
  • Salary Review: Yearly
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka, Gulshan

Read Before Apply

The applicants should have experience in the following business area(s): IT Enabled Service, ISP

Apply Now
Company Information
Company Name: Amber IT Ltd.

Address: Navana Tower (7th floor), 45 Gulshan South Circle-1, Dhaka-1212


Business Type:

Information Technology (IT)

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