Education

• Bachelor/Honors, Bachelor of Arts (BA), in Hospitality Management

Experience

• 8 Year

Additional Requirements

Skills

• Time Management
• Team Management

Flight Operations & Aviation Coordination

• Manage flight operation activities for scheduled and non-scheduled aircraft movements, including obtaining landing permits, overflight approvals, and operational clearances through relevant aviation authorities and regulatory systems.
• Coordinate end-to-end ground handling services, including aircraft parking arrangements, refueling, catering support, crew logistics, and comprehensive trip management operations.
• Prepare and submit Air Traffic Control (ATC) flight plans while ensuring timely acquisition of departure and operational clearances.
• Facilitate customs, immigration, quarantine, and security clearance processes for arriving and departing flights to ensure smooth operational flow.
• Maintain effective communication with Civil Aviation Authorities, Airport Operators, Airlines, Ground Handling Agents, Immigration Offices, Customs Authorities, and other aviation stakeholders to support uninterrupted operations.

Passenger Services & Client Relationship Management

• Provide travel coordination and immigration support services for medical tourism patients traveling to international healthcare destinations.
• Arrange and oversee patient transportation, airport assistance, and travel logistics for medical referrals to hospitals in Singapore, Thailand, Malaysia, India, and other international locations.
• Deliver premium passenger handling services, including baggage coordination, security facilitation, immigration assistance, and airport support for VIP, VVIP, and CIP travelers.
• Coordinate protocol and escort services for distinguished passengers, ensuring seamless movement between airport terminals and aircraft.
• Maintain exceptional customer service standards while building strong relationships with clients, corporate partners, and operational stakeholders.

Airport Security & Access Control

• Administer airport access authorization processes, including issuance, renewal, monitoring, and compliance management of Security Passes (SEC Pass), D Passes, Temporary Access Passes, and other operational permits.
• Ensure strict adherence to airport security policies, aviation safety procedures, and access control regulations.
• Coordinate with airport security authorities regarding employee access privileges, security compliance, and operational requirements.

Financial Administration & Operational Support

• Collaborate with finance and accounts teams regarding operational payments, foreign currency transactions, vendor settlements, and expense management.
• Monitor operational expenditures and support cost-control initiatives to ensure efficient resource utilization.
• Maintain accurate records of permits, approvals, operational documentation, regulatory clearances, and administrative reports.

Team Leadership & Workforce Management

• Lead, mentor, and supervise airport operations personnel to ensure high levels of performance, compliance, and service excellence.
• Prepare workforce schedules, shift rosters, and manpower deployment plans to ensure uninterrupted operational coverage.
• Conduct employee training, coaching sessions, and performance evaluations to support professional development and operational efficiency.
• Promote a culture of safety, accountability, customer service excellence, and regulatory compliance throughout the operations team.

Regulatory Compliance & Performance Reporting

• Ensure full compliance with Civil Aviation Authority regulations, airport operational standards, customs requirements, immigration policies, and security guidelines.
• Prepare operational performance reports, incident investigations, compliance reports, and management updates for senior leadership review.
• Monitor operational KPIs, service quality standards, and process effectiveness while implementing continuous improvement initiatives to enhance operational performance.
• Identify operational risks and recommend corrective actions to improve efficiency, regulatory compliance, and customer satisfaction.

• Mobile bill
• Provident fund
• Salary Review: Yearly
• Lunch Facilities: Partially subsidize
• Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka