Assistant Manager - Airport Operation

• Male candidates aged 34 years or above are encouraged to apply.
• Willingness to work on a rotational shift schedule, including evenings, weekends, public holidays, and during emergency or irregular operational situations.
• Ability to perform effectively in a dynamic, fast-paced airport and aviation operations environment while maintaining high standards of professionalism and service quality.
• Strong interpersonal and communication skills with the ability to interact confidently with airport authorities, airline representatives, government agencies, corporate clients, VIP/VVIP passengers, and international travelers.
• Experience handling stakeholder relationships and coordinating with multiple operational teams to ensure smooth and uninterrupted service delivery.
• Capable of managing time-sensitive situations, operational disruptions, and customer service challenges with professionalism and sound judgment.
• Excellent customer relationship management skills with a commitment to delivering premium passenger services and operational support.
• Strong problem-solving, decision-making, and conflict-resolution abilities in high-pressure operational environments.
• Professional appearance, service-oriented mindset, and the ability to represent the organization effectively when dealing with senior officials, airline partners, and high-profile passengers.
• Previous experience in airport operations, airline services, aviation management, passenger handling, ground operations, protocol services, or customer service will be considered a significant advantage.

Flight Operations & Aviation Coordination

• Manage flight operation activities for scheduled and non-scheduled aircraft movements, including obtaining landing permits, overflight approvals, and operational clearances through relevant aviation authorities and regulatory systems.
• Coordinate end-to-end ground handling services, including aircraft parking arrangements, refueling, catering support, crew logistics, and comprehensive trip management operations.
• Prepare and submit Air Traffic Control (ATC) flight plans while ensuring timely acquisition of departure and operational clearances.
• Facilitate customs, immigration, quarantine, and security clearance processes for arriving and departing flights to ensure smooth operational flow.
• Maintain effective communication with Civil Aviation Authorities, Airport Operators, Airlines, Ground Handling Agents, Immigration Offices, Customs Authorities, and other aviation stakeholders to support uninterrupted operations.

Passenger Services & Client Relationship Management

• Provide travel coordination and immigration support services for medical tourism patients traveling to international healthcare destinations.
• Arrange and oversee patient transportation, airport assistance, and travel logistics for medical referrals to hospitals in Singapore, Thailand, Malaysia, India, and other international locations.
• Deliver premium passenger handling services, including baggage coordination, security facilitation, immigration assistance, and airport support for VIP, VVIP, and CIP travelers.
• Coordinate protocol and escort services for distinguished passengers, ensuring seamless movement between airport terminals and aircraft.
• Maintain exceptional customer service standards while building strong relationships with clients, corporate partners, and operational stakeholders.

Airport Security & Access Control

• Administer airport access authorization processes, including issuance, renewal, monitoring, and compliance management of Security Passes (SEC Pass), D Passes, Temporary Access Passes, and other operational permits.
• Ensure strict adherence to airport security policies, aviation safety procedures, and access control regulations.
• Coordinate with airport security authorities regarding employee access privileges, security compliance, and operational requirements.

Financial Administration & Operational Support

• Collaborate with finance and accounts teams regarding operational payments, foreign currency transactions, vendor settlements, and expense management.
• Monitor operational expenditures and support cost-control initiatives to ensure efficient resource utilization.
• Maintain accurate records of permits, approvals, operational documentation, regulatory clearances, and administrative reports.

Team Leadership & Workforce Management

• Lead, mentor, and supervise airport operations personnel to ensure high levels of performance, compliance, and service excellence.
• Prepare workforce schedules, shift rosters, and manpower deployment plans to ensure uninterrupted operational coverage.
• Conduct employee training, coaching sessions, and performance evaluations to support professional development and operational efficiency.
• Promote a culture of safety, accountability, customer service excellence, and regulatory compliance throughout the operations team.

Regulatory Compliance & Performance Reporting

• Ensure full compliance with Civil Aviation Authority regulations, airport operational standards, customs requirements, immigration policies, and security guidelines.
• Prepare operational performance reports, incident investigations, compliance reports, and management updates for senior leadership review.
• Monitor operational KPIs, service quality standards, and process effectiveness while implementing continuous improvement initiatives to enhance operational performance.
• Identify operational risks and recommend corrective actions to improve efficiency, regulatory compliance, and customer satisfaction.