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Irving Aviation Ltd.
Assistant Manager (Reservation & Ticketing)
Application Deadline: Jan 31, 2025
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Summary
Published: Dec 17, 2024 Vacancy: Not Specified Gender: Any
Age: 30 years to 40 years Career Level: Mid Level Experience: 2 Year to 5 Year
Salary: Negotiable Location: Dhaka, Banani
Requirements

Education


  • Bachelor/Honors

Experience


  • 2 Year to 5 Year

Additional Requirements


  • Familiarity with domestic and foreign travel destinations.
  • Must be presentable and good in English.
  • Must know Microsoft word, Power point, and Excel.
  • Good organizational and time-management skills.
  • Great interpersonal and communication skills.
  • Ability to present, persuade, and communicate effectively.

Responsibilities & Context

  • Manage daily interactions with passengers through walk-ins, phone calls, emails, hotlines, and social media inquiries.
  • Handle reservations, ticketing, and sales processes efficiently to meet customer needs.
  • Develop and maintain strong client relationships to ensure customer satisfaction and loyalty.
  • Monitor and track company targets, ensuring monthly revenue and profit goals are achieved.
  • Address and resolve customer complaints promptly and professionally, delivering exceptional service.
  • Verify qualifications and eligibility of applicants while staying updated on visa application processes and destination country requirements.
  • Maintain and manage customer records, including visitor databases, and conduct regular follow-ups to drive engagement.
  • Prepare necessary documents, fill out forms, and ensure proper maintenance of files and records.
  • Use promotional techniques and create marketing materials to sell itinerary tour packages effectively.
  • Design comprehensive travel itineraries tailored to client needs, researching destinations, travel options, pricing, customs, weather, and reviews.
  • Handle unforeseen issues and client complaints efficiently, providing timely and effective solutions.


Compensation & Other Benefits
  • Mobile bill
  • Performance bonus
  • Salary Review: Yearly
  • Lunch Facilities: Partially subsidize
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka, Banani

Apply Now
Company Information
Company Name: Irving Aviation Ltd.

Address: House 28 | Road 1 | Block I| Banani | Dhaka | 1213.


Business Type:

Information Technology (IT)

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