Associate, Client Experience

Excellent verbal communication skills in English, along with strong active listening abilities.

Proven ability to build rapport, negotiate effectively, influence clients, and successfully close deals.

Strong analytical thinking and problem-solving capabilities.

Fast and accurate English typing skills.

Good computer proficiency with the ability to use common software applications effectively.

Ability to work efficiently both independently and as part of a team.

Capable of performing effectively under pressure and meeting strict deadlines.

Strong understanding and awareness of different cultures and communication styles.

A customer-focused approach with a strong commitment to client satisfaction.

• 6:00 PM – 3:00 AM
• 8:00 PM – 5:00 AM

Consistently meet or surpass established performance goals and targets.

Build, maintain, and strengthen positive relationships with clients.

Serve as the main point of contact for all client-related communications.

Ensure all activities comply with company policies, procedures, and quality standards.

Effectively execute assigned activity plans, strategies, and initiatives.

Evaluate field data and prepare precise repair cost estimates.

Upload, update, and manage field results through designated client portals.

Identify areas for improvement and contribute to ongoing process enhancement.

Monitor vendor and supplier performance to ensure consistent quality and compliance.