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Apex DMIT Ltd.
Asst Manager/ Manager, Customer Experience
Application Deadline: Dec 07, 2024
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Summary
Published: Oct 23, 2024 Vacancy: 1 Gender: Any
Age: Not Specified Career Level: Expert Level Experience: 4 Year to 9 Year
Salary: Tk. 70000 - 90000 (Monthly) Location: Banani
Requirements

Education


  • Bachelor/Honors, in any discipline from a reputed university

Experience


  • 4 Year to 9 Year

Additional Requirements


  • CGPA: 3.00 or above
  • Expected combined CGPA in SSC & HSC is 9 and above
  • Minimum 4 to 9 years of experience in Customer Service and Business Development arena are encouraged to apply.
  • Positive and enthusiastic attitude
  • Excellent English verbal communication skills
  • Excellent active listening skills
  • Able to work independently as well as a team player
  • Knowledge and application of techniques such as building rapport, needs/values evaluation, persuasion, negotiation, closing a deal, etc.
  • Analytical capability.
  • High English typing speed & accuracy.
  • Curiosity and high learning propensity.
  • Computer literacy.
  • Decision-making capability.
  • Ability to work under pressure & meet deadlines.
  • Cross-cultural awareness.
  • Customer-centricity and problem-solving mindset.
  • Empathy.

Responsibilities & Context

The Assistant Manager/Manager of Customer Experience & Business Development will drive initiatives to meet business targets by enhancing customer satisfaction and identifying growth opportunities. This role requires strong leadership to guide teams, optimize customer journeys, and develop strategic partnerships aligned with business goals for Apex DMIT Ltd. consistently. Also ensuring compliance with the company policies and optimal implementation of overall activity plan and strategies. The ideal candidate combines a customer-centric mindset with business acumen to achieve sustainable growth.

Scope:
The incumbent will primarily be dealing with American clients & stakeholders. So, high proficiency in English communication is mandatory for the role.

Essential​ Duties &​ Responsibilities:
 
  • Work with the Manager in planning, organizing, and coordinating daily operational activities.
  • Oversee the execution of tasks and projects, ensuring client deadlines are met.
  • Supervise and provide guidance to team members, ensuring they understand their roles and responsibilities.
  • Foster a positive work environment that promotes teamwork, collaboration, and open communication.
  • Develop and implement strategies to enhance customer satisfaction, loyalty, and retention by improving the end-to-end customer journey.
  • Lead and mentor cross-functional teams to deliver high-quality service and meet business objectives, while fostering a customer-centric culture.
  • Identify and pursue growth opportunities, including new markets, partnerships, and innovative solutions that align with business goals.
  • Build and maintain relationships with key stakeholders, partners, and clients to drive long-term business growth.
  • End-to-end customer service.
  • Quality assurance of the services generated by stakeholders.
  • Analyze customer feedback, market trends, and performance metrics to inform decision-making and continuously improve service delivery.
  • Develop revenue-generating strategies, revenue generation and meet business delivery targets.
  • Identify inefficiencies and implement process improvements to enhance operational efficiency and customer experience.
  • Provide regular updates and insights to senior management on customer experience outcomes, business development progress, and performance against goals. Set and review performance goals daily, weekly, monthly, and annually.
  • Ensuring timely service delivery in line with Apex DMIT’s brand promises.
  • Keep current on company information and materials.
  • Keep current on the company's marketing strategies.
  • Be an Apex DMIT Ltd. flag bearer on and off the job.
  • Attend and actively participate in all team meetings, and workshops/training.


Compensation & Other Benefits
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Night Shift

Job Location

Banani

Read Before Apply

Please proceed with applying only if the working hours suit you. Work Time: 6 PM to 3 AM

Apply Now
Company Information
Company Name: Apex DMIT Ltd.

Address: Catharsis Tower, (6th Floor) House #133, Road #12, Block - E, Banani, Dhaka, 1213


Business Type:

Welcome to APEX DMIT

Moving forward in the IT Enabled Services space, Apex DMIT has 1500+ employees across offices in Bangladesh and the US providing 24/7 services helping business owners and companies complete a wide variety of tasks such as asset management, legal services, administrative duties, ecommerce integration, reporting and research in the US banking sector and real estate industry. Apex DMIT aspires to be the largest US based IT Enabled Service (ITeS) Multinational Corporation (MNC) in Bangladesh

 

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