SSL Wireless Logo
SSL Wireless
Call Center Supervisor
Application Deadline: Dec 06, 2024
Apply Now Short List Share Print
Summary
Published: Oct 22, 2024 Vacancy: Not Specified Gender: Any
Age: Not Specified Career Level: Expert Level Experience: 5 Year
Salary: Negotiable Location: Dhaka
Requirements

Education


  • Masters, Master of Business Administration (MBA)

Experience


  • 5 Year

Additional Requirements


Must have working experience of team leading/ supervision role in a call center operation.

Responsibilities & Context

We are seeking a Call Center Supervisor who will be responsible for leading a team of customer service agents to achieve exceptional performance and customer satisfaction. This role requires a strong emphasis on team development, operational efficiency, and quality assurance within our call center operations. The ideal candidate will have extensive knowledge of inbound, outbound, and tele sales services and will demonstrate outstanding leadership skills to drive team performance and engagement. Additionally, the supervisor will monitor daily activities, manage key performance indicators (KPIs), and implement improvements to enhance overall service quality.
 
  • Drive team performance and customer engagement through expert leadership and staff
  • development.
  • Possess adequate knowledge about each service or terms of call center operations,
  • including inbound, outbound, and tele sales services.
  • Ready to perform roster duty.
  • Monitor and analyze the daily call relevant and agent activities, also prepare reports accordingly.
  • Prepare and manage agent KPIs.
  • Prepare and conduct a knowledge assessment to evaluate the agent.
  • Create and manage a call center roster.
  • Ensure quality by monitoring the service and auditing agent calls.
  • Take over agent calls if they are unable to handle them.
  • Keep track of employee attendance and ensure compliance with work procedures.
  • Assist in hiring and onboarding new employees, if required.
  • Train new recruits, if required.
  • Help resolve employee issues and disputes.
  • Be ready to provide on-demand or extended support as needed.
  • Create targets and goals for improvement.
  • Develop quality of service by recommending advanced knowledge or automation.
  • Tech-savvy with knowledge of relevant call center tools and reports.
  • Maintain a calm and respectful demeanor under pressure.
  • Exhibit exceptional customer service expertise.
  • Possess excellent verbal and written communication skills.
  • Demonstrate excellent negotiation and problem-solving skills.


Compensation & Other Benefits
  • Salary Review: Yearly
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka

Apply Now
Company Information
Company Name: SSL Wireless

Address: 93 B, New Eskaton Road, Dhaka-1000, Bangladesh


Business Type:

SSL Wireless is recognized for its rapid development and efficient project execution by working with industry-standard technologies.
SSL Wireless mounts on its decade long industry experience, superior technical skills and highest quality of support services to provide scalable IT solutions as a leading Software development and services company. It has deep infiltration in the Value-Added Services, Banking, Corporate, and FinTech industry of Bangladesh.

সতর্কীকরণ-বিজ্ঞপ্তি

এই চাকরির বিজ্ঞাপনে প্রদত্ত তথ্যের ভিত্তিতে যদি বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ দাবি করে, অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য প্রদান করে, তবে অনুগ্রহ করে অবিলম্বে আমাদেরকে জানান অথবা সংশ্লিষ্ট জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য BDJobs Live কাউকে কোন ব্যক্তিগত বা প্রতিষ্ঠানকে অর্থ প্রদান করতে উৎসাহিত করে না। কোন ধরনের অর্থ লেনদেনের দায় BDJobs Live বহন করবে না।

About Us
Job Seekers
Employer
Contact Us
152/2/N Panthopath, Dhaka
01894974038
Copyright © 2024 BDJobs Live. All Rights Reserved.
Powered by: Smart Software LTD