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Digifea
Call Center Trainer
Application Deadline: Feb 01, 2025
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Summary
Published: Dec 18, 2024 Vacancy: Not Specified Gender: Any
Age: Not Specified Career Level: Mid Level Experience: Not Specified
Salary: Tk. 25000 - 35000 (Monthly) Location: Mirpur
Requirements

Education


  • We prefer skill over education

Additional Requirements


  • Must be fluent in English (Must have excellent speaking and listening skills).
  • Proven experience as a Call Center Trainer or similar role.
  • Presentations skills and attention to detail.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and as part of a team.
  • Knowledge of call center operations and best practices.
  • Proficiency in using training tools and software.
  • Proficiency in MS Office, particularly Excel and PowerPoint.
  • Energetic and passionate with the ability to motivate others.

Responsibilities & Context

Team DigiFea is looking for a skilled Call Center Trainer with exceptional communication skills, outstanding training abilities, and the expertise to develop and deliver impactful training programs. The Trainer will play a key role in enhancing team engagement, boosting productivity, and ensuring the retention of new and existing team members by organizing and delivering high-quality, engaging training sessions tailored to their needs.


  • Develop and deliver training programs to help employees excel in their roles.
  • Conduct training sessions on customer service, personal development, and other key areas.
  • Work with management, manager and project coordinator to understand training needs and changes in policies or procedures.
  • Lead group sessions, workshops, and one-on-one training to build skills like product knowledge and software usage.
  • Track and report trainee progress to evaluate the effectiveness of training programs.
  • Keep accurate records of all training activities and trainee performance.
  • Conduct role-playing activities to enhance communication and problem-solving skills.
  • Ensure the training environment supports learning and aligns with department goals.


Compensation & Other Benefits

Other Benefits


  • Attendance Bonus.
  • Dinner Allowance.
  • Transportation Allowance.
  • USA Federal Holiday.
  • Festival Bonus.
  • Yearly Bonus 24,000 BDT.
  • Advance Salary/Loan Facility
  • Salary Increment Every 10 Months.
  • Unlimited Tea/coffee During Office Hours.
  • Daily Snacks Will Be Provided.

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Night Shift

Job Location

Mirpur

Apply Now
Company Information
Company Name: Digifea

Address: 622, Mizan Square (7th Floor), Begum Rokeya Ave, Kazipara, Mirpur 10, Dhaka 1216.


Business Type:

Information Technology (IT)

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