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The Pharma 360
Call Centre Executive
Application Deadline: Nov 07, 2024
Job is expired
Summary
Published: Sep 23, 2024 Vacancy: 2 Gender: Any
Age: Not Specified Career Level: Entry Level Experience: Less Than 1 Year to 1 Year
Salary: Tk. 12000 (Monthly) Location: Dhaka, Mohammadpur
Requirements

Education


  • Higher Secondary, HSC, in any subjects

Experience


  • Less Than 1 Year to 1 Year , Freshers Can Also Apply! 🌟

Additional Requirements


  • Voice Quality: Must have a neutral and appropriate accent, clear voice, and pleasant tone.
  • Listening Skills: Excellent listening abilities to quickly understand others' tones and needs.
  • Communication Skills: Oral fluency in Bangla and English, with a confident tone and well-structured conversation skills.
  • Personality: Smart, presentable, elegant, energetic, self-motivated, and ambitious. Must also be broad-minded and well-mannered.
  • Technical Competencies: Basic computer skills, proficiency with MS Office packages, and good typing speed.



Responsibilities & Context

  • Answer incoming calls from clients and provide assistance with inquiries, scheduling, and general information.
  • Deliver a fully present, empathetic, and productive experience to callers.
  • Develop and maintain strong client relationships from the initial contact.
  • Direct calls to appropriate departments or team members as needed.
  • Respond to client inquiries via Messenger, WhatsApp, email, chat, or social media professionally and promptly.
  • Conduct outbound calls for appointment reminders, follow-ups, and client satisfaction surveys.
  • Collaborate with team members to address client concerns, resolve issues, and escalate complex inquiries as necessary.
  • Maintain accurate records of client interactions and follow-up actions in the company's database.
  • Participate in training sessions to enhance communication, problem-solving, and customer service skills.
  • Assist with other administrative tasks and projects as assigned by the supervisor.


Compensation & Other Benefits

Other Benefits


As per company policy

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka, Mohammadpur

Read Before Apply

Apply : [email protected]

Job is expired
Company Information
Company Name: The Pharma 360

Address: Mohammadpur Dhaka - 1207, Bangladesh


Business Type:

Pharmaceuticals

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