Nitol-Niloy Group Logo
Nitol-Niloy Group
Call centre (Service)
Application Deadline: Nov 14, 2024
Summary
Published: Sep 30, 2024 Vacancy: 3 Gender: Any
Age: Not Specified Career Level: Entry Level Experience: Not Specified
Salary: Tk. 15000 (Monthly) Location: Dhaka
Requirements

Education


  • Bachelor/Honors, in any discipline

Experience


  • Freshers Can Also Apply! 🌟

Additional Requirements


The applicants should have experience in the following area(s):
Customer Care, Customer Relationship Management (CRM), Customer Service, Customer Support through Phone
Adequate knowledge in Ms Word, Ms Excel, Ms Power Point and Internet.
Fluent in English and Bangla.
 

Responsibilities & Context

NITS Service (Pvt.) Ltd. is hiring

  • Manage large amounts of inbound & outbound phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide a Technical solution to the client.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Assist the client to access the necessary software.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies


Compensation & Other Benefits
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka

Read Before Apply

Apply Now: http://www.nndjobs.com/Home/JobDetails/40215

Company Information
Company Name: Nitol-Niloy Group

Address: Nitol Niloy Tower, 69, Nikunja, Khilkhet C/A, Dhaka-1229 Bangladesh


Business Type:

From a trading company in early eighties, Nitol-Niloy Group has literally become a household name in less than twenty years. Over the years, it has expanded its activities into different sectors in order to ensure excellence in service to the customers. Because of its continuous diversification, it has shaped itself as a true conglomerate from its original identity as a transport based organization. This was the dream of Mr. Abdul Matlub Ahmad, which he had in his student days in Oxford. With strong support of dedicated management team, he made his dream come true. But like he says "This is just the beginning of good times, best is yet to come".


The main thrust of Nitol-Niloy Group comes from, marketing TATA brand of commercial vehicles in Bangladesh including Buses, trucks, passenger version pickup trucks, Maxi and construction equipment. Since 1991, it commenced assembly and building body of TATA vehicles, popular in the country for its economy and excellent value for money, unique pay-as you-earn marketing system and complete after sales service.


Nitol-Niloy Group has a strong, diversified profile in Bangladesh. It has opted for trading assembling of vehicles, bus body making, after sales support, transport and aviation services, financial institutions, manufacturing industries, real state including building of satellite townships, properties development and sports promotion. The group annual turnover is estimated to cross taka 500 cores. New enterprise is being implemented. Nitol-Niloy Group is looking at a new horizon of attainable dreams. For Nitol-Niloy Group, “sky is the limit”

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