The Premier Bank PLC, operating with a network of 136 branches and 67 sub-branches nationwide, continues its growth journey to expand services across the country. In alignment with its corporate objectives, financial inclusion initiatives, and strong governance practices, the Bank is inviting applications from experienced, strategic, and performance-focused banking professionals for the position of Card Operations Officer (JO to EO) under the ADC Division.
Job Responsibilities:
Manage end-to-end card operations, including issuance, replacement, renewal, and product modifications.
Handle accurate data entry, verification, and maintenance of cardholder and merchant records.
Perform signature verification and ensure all required documentation is complete and compliant.
Oversee card personalization processes, including printing, packaging, and dispatching.
Scan, upload, and manage documents within the Document Management System (DMS).
Maintain inventory records and operational documentation related to card production.
Support system testing, user acceptance testing (UAT), and implementation of updates or new reconciliation processes in the card system.
Monitor and reconcile daily transactions across ATM, POS, e-commerce, and auto-debit channels.
Conduct clearing and settlement reconciliation with Visa, Mastercard, and other card networks.
Identify discrepancies, investigate unmatched transactions, and ensure timely resolution.
Process card payments, bill payments, and auto-debit instructions accurately.
Ensure correct posting in the Core Banking System (CBS) and Card Management System (CMS).
Update card endorsements and manage card closures in CMS.
Prepare and maintain MIS reports covering card operations, transactions, reconciliation status, and performance metrics.
Generate daily, weekly, and monthly reports for management review.
Prepare regulatory reports for Bangladesh Bank and ensure full compliance with applicable guidelines.
Support risk management functions, internal and external audits, and fraud monitoring activities.
