Case Worker- Humanitarian Crisis Response

Essential Qualifications

Experience

• At least 2 years of professional experience in Protection, Gender, Child Protection (CP), Community-Based Protection (CBP), GBV, Case Management, PSS, Safeguarding, or PSEAH-related programs.

Core Competencies

• Strong skills in social and community mobilization, facilitation, coordination, networking, and communication.
• Commitment to continuous learning, professional development, and quality improvement.
• Proven ability to work effectively in teams with strong interpersonal and behavioural skills.
• High level of professionalism, integrity, and ethical conduct.
• Strong problem-solving, decision-making, and conflict-resolution abilities.
• Self-confident, proactive, and highly motivated to achieve program objectives.
• Good understanding of personal health, safety, and security practices.
• Positive attitude with the ability to collaborate effectively with colleagues and stakeholders.
• Strong commitment to the organization’s vision, mission, and objectives.
• Alignment with Islamic Relief values, including sincerity, excellence, social justice, custodianship, and compassion.
• Strong ability to plan, coordinate, and manage project activities effectively.
• Willingness to follow and adapt to Islamic Relief’s organizational norms and values.
• Physically fit and capable of meeting the demands of field-based work.
• Willingness to travel and work in remote and hard-to-reach areas across Bangladesh.

IT Skills

• Proficient in Microsoft Word, Excel, PowerPoint, and internet-based applications.
• Basic understanding of database management and KoboToolbox.
• Ability to perform basic hardware and software installation, maintenance, and troubleshooting.

Language Requirements

• Excellent reading, writing, speaking, and listening skills in English and Bengali.
• Good command of the Chittagong local dialect, including speaking, reading, and understanding.

Other Requirements

• Willingness to travel frequently and work in remote and hard-to-reach locations across Bangladesh.

Desirable Skills

• Basic understanding of project implementation and project management.
• Working knowledge of reporting, documentation, monitoring, and evaluation.
• Good English communication skills, both written and verbal.
• Basic knowledge of financial management and related procedures.
• Basic understanding of planning, analytical thinking, and strategic management.
• Fundamental leadership, communication, coordination, and networking skills.

PSEA, Safeguarding & Community Awareness – 60%

• Conduct culturally sensitive awareness sessions on GBV, child protection, gender equality, SRHR, and other protection-related issues.
• Regularly review and update referral pathways to ensure timely access to appropriate services.
• Establish and strengthen Community-Based Protection Committees to identify and respond to protection concerns within FDMN communities.
• Conduct training sessions and regular meetings to enhance committee members’ understanding of protection issues and response mechanisms.
• Facilitate community consultations to identify protection risks and develop appropriate mitigation measures.
• Support training for community volunteers and program participants on protection principles, safeguarding, SRHR, GBV, and Psychological First Aid (PFA).
• Verify eligible rightsholders before conducting project activities.
• Maintain Safe Spaces, Community Centres, and Women-Friendly Spaces (WFS) within target locations.
• Organize recreational and supportive activities for women and girls in safe spaces.
• Facilitate capacity-building sessions for men and boys on gender equality, gender stereotypes, GBV prevention and response, survivor-centred approaches, and referral mechanisms.
• Conduct awareness sessions on GBV prevention, child protection, PSS, SRHR, and community-based protection.
• Distribute IEC and SBCC materials to support community awareness activities.
• Assist in developing training modules and materials for community engagement and capacity-building initiatives.
• Facilitate livelihood and life-enhancement activities for female beneficiaries at camp level.
• Ensure safeguarding standards are consistently applied to protect project participants and staff.
• Promote a safe, inclusive, and gender-responsive working environment.
• Support female volunteers and persons with disabilities in achieving project objectives.
• Mentor and guide volunteers to improve performance, accountability, and service quality.
• Identify volunteers’ training and development needs and coordinate with project management to address capacity gaps.
• Support the delivery of capacity-building sessions for volunteers.
• Conduct household visits and support volunteers in identifying GBV cases and other protection concerns.

Monitoring, Evaluation & Knowledge Management – 15%

• Monitor the effectiveness of referral systems and protection services.
• Participate in team meetings to share field-level findings, knowledge, and recommendations for program improvement.
• Support research, data collection, monitoring, and impact assessments in accordance with the MEAL framework.
• Support the effective implementation and regular monitoring of the Complaint and Feedback Response Mechanism (CFRM).
• Assist in conducting Kobo surveys, demographic assessments, baseline and endline surveys, and gender-related data analysis.

Financial Management – 10%

• Ensure timely and compliant payments to volunteers and casual workers in accordance with Islamic Relief guidelines.
• Support financial transactions related to cash assistance and other project activities.
• Maintain financial documentation, including bills, vouchers, purchase requisitions, money requisitions, and cash advance records.
• Ensure financial records and reporting comply with organizational requirements.

Reporting & Documentation – 10%

• Support the documentation and reporting of project activities, including training sessions, awareness campaigns, and community interventions.
• Prepare and submit regular weekly, monthly, and quarterly progress updates to project management.
• Maintain proper records of referrals and prepare daily, weekly, and monthly referral reports.
• Document case stories, field experiences, best practices, and lessons learned.

Other Responsibilities – 5%

• Participate in seasonal humanitarian programs such as Ramadan, Qurbani, Winterization, and similar initiatives.
• Support measures to ensure the safety and security of project staff, volunteers, and participants.
• Travel regularly to remote and field-level project locations as required.
• Comply with Islamic Relief’s Child Protection, PSEA, Safeguarding, and other relevant organizational policies.