Coordinator/Senior Coordinator (Contractual)- Training Business, Dhaka

✔ Age: 24 to 30 years

Experience

✔ 1–3 years of professional experience in training coordination, training operations, customer service, or related roles
✔ Experience in handling external clients, coordinating training logistics, or providing sales support will be preferred

Required Skills & Competencies

✔ Excellent verbal and written communication skills with strong client coordination abilities
✔ Strong organizational and time-management skills with excellent attention to detail
✔ Ability to manage multiple tasks, meet deadlines, and follow established processes accurately
✔ Ability to work effectively under pressure and handle time-sensitive responsibilities
✔ Proactive, customer-focused, and service-oriented approach
✔ Strong problem-solving and coordination skills
✔ Good working knowledge of MS Office applications, including Word, Excel, and PowerPoint

✔ Communicate and coordinate with training participants through registration forms, phone calls, emails, and other communication channels

✔ Prepare and manage service proposals, quotations, training schedules, and related documents, ensuring timely and accurate delivery

✔ Coordinate end-to-end training activities, including participant registration, scheduling, documentation, and program execution

✔ Liaise with customers, local and overseas authorities, and management to respond to queries, provide updates, and ensure smooth coordination

✔ Follow up with clients and monitor participant registration, attendance, and engagement through email and the Training Lead Tracker

✔ Prepare and send proforma invoices to participants and maintain accurate payment records and supporting documentation

✔ Review and inspect assessment papers and complete necessary documentation and follow-up activities for ISO training programs

✔ Work closely with internal teams to minimize errors and customer complaints by following established Standard Operating Procedures (SOPs)

✔ Prepare, issue, and distribute training certificates to participants accurately and within the required timeline

✔ Conduct regular customer visits to strengthen business relationships, understand client needs, and ensure customer satisfaction

✔ Support sales and business development activities by coordinating with participants, following up on leads, and promoting relevant training programs

✔ Maintain accurate records of training activities, participant information, client communication, payments, assessments, and certificates

✔ Perform other training coordination, customer service, administrative, and sales support responsibilities as assigned