| Published: | Oct 08, 2024 | Vacancy: | Not Specified | Gender: | Any |
| Age: | 22 years to 23 years | Career Level: | Mid Level | Experience: | 1 Year to 2 Year |
| Salary: | Negotiable | Location: | Dhaka, Motijheel |
Education
Experience
Additional Requirements
1.Client Communication & Support:
Handle incoming and outgoing calls to provide support and information to potential and existing clients.
Address client queries regarding services, products, and processes via phone, email, and chat.
Ensure high standards of customer service and build strong client relationships.
2. Counseling & Coordination:
Guide potential clients through service offerings and recommend suitable options based on their needs.
Provide proper counseling to clients seeking specific services, ensuring clarity and satisfaction.
Coordinate with different departments to ensure smooth service delivery to clients.
3. Follow-up & Reporting:
Follow up with clients regarding their inquiries and ensure prompt resolution.
Maintain client databases and ensure all records are updated and properly managed.
Prepare and present daily/weekly reports of client interactions and feedback to the management.
4. Client Retention:
Manage and resolve client complaints efficiently, aiming for long-term satisfaction and retention.
Work on client retention strategies to improve overall customer experience.
5. Scheduling & Coordination:
Schedule meetings or appointments between clients and other departments, ensuring smooth coordination.
Assist in arranging training sessions, workshops, and client service programs as required.
Other Benefits
Work from Office
Type: Full Time/Permanent
Shift: Day Shift
Dhaka, Motijheel
Address: City centre 90/1, Level-25 Type-D2, Motijheel C/A, Dhaka-1000, Bangladesh.
Business Type:
Information Technology (IT)
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