Awake Coffee Roasters

Course Coordinator

Application Deadline: Dec 04, 2024

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Summary

Published:	Oct 20, 2024	Vacancy:	2	Gender:	Any
Age:	Not Specified	Career Level:	Entry Level	Experience:	Not Specified
Salary:	Tk. 20000 (Monthly)	Location:	Banani

Requirements

Education

Bachelor/Honors, Bachelor of Business Administration (BBA), or a related field is preferred.

Experience

Freshers Can Also Apply! 🌟

Additional Requirements

Dynamic Communication Skills: Ability to engage a wide range of clients, including high-level corporate professionals, entrepreneurs, students, and business owners.
Sales & Persuasion: Ability to explain the program’s and consultancy’s benefits and overcome objections regarding fees.
Organizational Skills: Effectively manage client inquiries, payment tracking, and distribution of course materials using tools like Google Sheets or Excel.
Cross-Departmental Coordination: Strong ability to communicate with various internal departments, including trainers, management, and accounts.
Leadership Potential: The ability to grow into a team lead role as the department expands.
Experience in sales, customer service, or client relations, preferably in the F&B or education sectors.
Proficiency in Google Sheets or Excel for tracking payments and follow-ups.
Strong organizational and multitasking skills.

Skills

Responsibilities & Context

The Course Coordinator will play a key role in managing client relations, tracking course payments, and coordinating between different departments, while also assisting with consultancy-related communication.

Client Communication & Course Coordination

* Proactive Client Communication: Monitor and respond to clients reaching out through social media. Assess client interest, follow up proactively, and assist them in selecting the right course.

* Targeted Communication: Adjust communication styles based on the client segment—students preparing to study abroad, labor-class workers looking for certification, or corporate professionals interested in high-end workshops.

* Consultancy Client Communication: Communicate with prospective clients seeking consultancy services related to the F&B, restaurant, and cafe industries. These clients are typically new entrepreneurs or existing business owners.

* Payment Tracking & Facilitation: Explain payment procedures to clients, track payments, and ensure the accounts or training accounts department confirms payment receipt. Maintain payment summaries for accurate record-keeping.

* Course Material & Certificate Management: Ensure timely distribution of course materials (both digital and printed), coordinate the printing of certificates, and facilitate the distribution of certificates and other relevant documents once the course is completed.

* Sales & Client Engagement: Highlight the benefits of our training program and consultancy services, including international recognition, top-tier trainers, the prestige of our certification, and consultancy expertise. Address concerns about fees and differentiate our program and consultancy from competitors.

Cross-Departmental Coordination

* Departmental Communication: Collaborate with trainers, management, accounts, and course participants to ensure smooth course operations.

* Consultancy Coordination: Coordinate with the head trainer or consultant to facilitate communication with high-value consultancy clients.

* Course Material Distribution: Oversee the distribution of all printed and digital materials throughout the course, including certificates.

* Efficient Follow-Up: Use Excel or Google Sheets to track client queries, payment statuses, and ensure all follow-ups are timely and accurate.

Targeted Client Engagement

* Segmented Communication: Adjust communication styles for different client segments, such as corporate professionals, students going abroad, and labor-class workers.

* Lead Nurturing: Guide clients through the decision-making process, emphasizing the unique selling points (USPs) of our program and consultancy services, such as international recognition and the prestigious certification.

Compensation & Other Benefits

Weekly 2 holidays
Festival Bonus: 1

Other Benefits

As per company policy.

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Banani

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Awake Coffee Roasters

Course Coordinator

Summary

Requirements

Responsibilities & Context

Compensation & Other Benefits

Work Place

Employment Status

Job Location

Company Information

সতর্কীকরণ-বিজ্ঞপ্তি

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Candidate

Employer

Awake Coffee Roasters

Course Coordinator

Summary

Requirements

Responsibilities & Context

Compensation & Other Benefits

Work Place

Employment Status

Job Location

Company Information

সতর্কীকরণ-বিজ্ঞপ্তি

About Us

Job Seekers

Employer

Contact Us