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Awake Coffee Roasters
Course Coordinator
Application Deadline: Dec 04, 2024
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Summary
Published: Oct 20, 2024 Vacancy: 2 Gender: Any
Age: Not Specified Career Level: Entry Level Experience: Not Specified
Salary: Tk. 20000 (Monthly) Location: Banani
Requirements

Education


  • Bachelor/Honors, Bachelor of Business Administration (BBA), or a related field is preferred.

Experience


  • Freshers Can Also Apply! 🌟

Additional Requirements


  • Dynamic Communication Skills: Ability to engage a wide range of clients, including high-level corporate professionals, entrepreneurs, students, and business owners.
  • Sales & Persuasion: Ability to explain the program’s and consultancy’s benefits and overcome objections regarding fees.
  • Organizational Skills: Effectively manage client inquiries, payment tracking, and distribution of course materials using tools like Google Sheets or Excel.
  • Cross-Departmental Coordination: Strong ability to communicate with various internal departments, including trainers, management, and accounts.
  • Leadership Potential: The ability to grow into a team lead role as the department expands.
  • Experience in sales, customer service, or client relations, preferably in the F&B or education sectors.
  • Proficiency in Google Sheets or Excel for tracking payments and follow-ups.
  • Strong organizational and multitasking skills.

Skills



Responsibilities & Context

The Course Coordinator will play a key role in managing client relations, tracking course payments, and coordinating between different departments, while also assisting with consultancy-related communication.

Client Communication & Course Coordination
* Proactive Client Communication: Monitor and respond to clients reaching out through social media. Assess client interest, follow up proactively, and assist them in selecting the right course.
* Targeted Communication: Adjust communication styles based on the client segment—students preparing to study abroad, labor-class workers looking for certification, or corporate professionals interested in high-end workshops.
* Consultancy Client Communication: Communicate with prospective clients seeking consultancy services related to the F&B, restaurant, and cafe industries. These clients are typically new entrepreneurs or existing business owners.
* Payment Tracking & Facilitation: Explain payment procedures to clients, track payments, and ensure the accounts or training accounts department confirms payment receipt. Maintain payment summaries for accurate record-keeping.
* Course Material & Certificate Management: Ensure timely distribution of course materials (both digital and printed), coordinate the printing of certificates, and facilitate the distribution of certificates and other relevant documents once the course is completed.
* Sales & Client Engagement: Highlight the benefits of our training program and consultancy services, including international recognition, top-tier trainers, the prestige of our certification, and consultancy expertise. Address concerns about fees and differentiate our program and consultancy from competitors.

Cross-Departmental Coordination
* Departmental Communication: Collaborate with trainers, management, accounts, and course participants to ensure smooth course operations.
* Consultancy Coordination: Coordinate with the head trainer or consultant to facilitate communication with high-value consultancy clients.
* Course Material Distribution: Oversee the distribution of all printed and digital materials throughout the course, including certificates.
* Efficient Follow-Up: Use Excel or Google Sheets to track client queries, payment statuses, and ensure all follow-ups are timely and accurate.

Targeted Client Engagement
* Segmented Communication: Adjust communication styles for different client segments, such as corporate professionals, students going abroad, and labor-class workers.
* Lead Nurturing: Guide clients through the decision-making process, emphasizing the unique selling points (USPs) of our program and consultancy services, such as international recognition and the prestigious certification.


Compensation & Other Benefits
  • Festival Bonus: 1

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Banani

Apply Now
Company Information
Company Name: Awake Coffee Roasters

Address: House 25, Road 11, Banani 1213


Business Type:

We are the country's leading Barista and Coffee training program provider with an internationally recognized curriculum. Our specialty coffee roasting company is dedicated to quality, and we emphasize both excellence in coffee and education. We also offer consultancy services for the F&B, restaurant, and cafe industries.

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