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Evercare Hospital Dhaka

Customer Care Officer - Paediatric Cardiology

Application Deadline: Aug 16, 2025
Summary
Published: Aug 06, 2025 Vacancy: 1 Gender: No Preference
Age: Not Specified Career Level: Entry Level , Mid Level Experience: 3 Year
Salary: N/A Location: Dhaka
Requirements

Education


  • Bachelor/Honors

Experience


  • 3 Year

Responsibilities & Context

  • Politely welcome all patients and their attendants, ensuring proper etiquette and assisting with any necessary pre-consultation procedures.

  • Maintain smooth coordination between the consultant and patients—whether they have appointments, are follow-ups, or walk-ins—and handle day-to-day operational tasks.

  • Escort patients to the consultant’s room once the consultation fee has been paid and all required steps are completed.

  • Guide patients regarding medical investigations, prescribed medications, and scheduling follow-up visits.

  • Assist patients in viewing their test reports and help schedule follow-ups or secure appointment slots after consulting with the respective doctor.

  • Organize, adjust, or cancel appointments using the centralized online scheduling system.

  • Provide information about doctors' profiles, consultation hours, service charges, and support patients in preparing for tests, procedures, surgeries, or hospital admission.

  • Explain available services and pricing, encouraging patients to utilize Evercare’s healthcare offerings.

  • Deliver tailored support to VIPs, high-value clients, and vulnerable patients, ensuring a personalized and caring experience.


Compensation & Other Benefits
  • Salary Review: Half Yearly
  • Lunch Facilities: Partially subsidize
  • Festival Bonus: 1

Other Benefits


As per company policy

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka

Company Information
Company Name: Evercare Hospital Dhaka

Address: Evercare Hospital Dhaka, Plot # 81, Block-E, Bashundhara R/A, Dhaka 1229, Bangladesh.


Business Type : Hospital/ Diagnostic Centre

Website Link : www.evercarebd.com
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