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Bio-Xin Cosmeceuticals
Customer Experience Manager
Application Deadline: Dec 04, 2024
Apply Now
Summary
Published: Oct 20, 2024 Vacancy: Not Specified Gender: Any
Age: Not Specified Career Level: Expert Level Experience: 10 Year
Salary: Tk. 120000 - 160000 (Monthly) Location: Dhaka, Mirpur
Requirements

Education


  • Bachelor/Honors, Bachelor of Business Administration (BBA), Marketing

Experience


  • 10 Year

Additional Requirements


  • A strong understanding of customer journey mapping, customer satisfaction metrics, and service design principles.
  • Excellent leadership and team management skills, with an emphasis on fostering a positive, customer-first culture.
  • Proven ability to manage and resolve customer complaints while enhancing customer retention.
  • Exceptional communication and interpersonal skills, enabling effective relationship-building with both internal teams and customers.
  • Strong analytical and problem-solving skills to identify trends and implement data-driven improvements.

Responsibilities & Context

At Bio-Xin Cosmeceuticals, we are dedicated to providing innovative skincare solutions that promote beauty, wellness, and confidence for everyone. Guided by our mission to enhance skin health and improve lives, we integrate advanced science with personalized care. Our vision is to become the leading brand in the cosmeceutical industry by setting a global standard for innovation, quality, and customer-centric service. We prioritize integrity, excellence, creativity, and customer satisfaction in all our endeavors.

To further our mission and vision, we are seeking a passionate and dynamic Customer Experience Manager to lead and enhance our customer service strategies, ensuring that every client interaction reflects Bio-Xin's values and commitment to exceptional care.

As the Customer Experience Manager, you will be responsible for managing and optimizing the entire customer journey at Bio-Xin Cosmeceuticals. Your role will focus on ensuring that every customer feels valued, understood, and satisfied with our products and services. Your key responsibilities will include:

  • Develop and implement customer experience strategies that align with Bio-Xin's mission, focusing on delivering personalized, seamless, and memorable experiences across all touchpoints.
  • Monitor and analyze customer feedback through surveys, social media, and direct interactions. Identify trends and areas for improvement, and translate these insights into actionable strategies to enhance customer satisfaction.
  • Lead and train the customer service team to deliver exceptional service by fostering a culture of empathy, professionalism, and excellence. Ensure all team members understand and uphold Bio-Xin's values in every customer interaction.
  • Manage and resolve customer complaints effectively, ensuring swift and satisfactory resolutions while maintaining positive relationships with customers. Implement feedback loops to prevent recurring issues.
  • Collaborate closely with marketing, sales, operations, and product development teams to ensure customer experience initiatives are integrated throughout the organization. Utilize customer insights to guide product and service improvements.
  • Establish key performance indicators (KPIs) to measure customer satisfaction, retention, and loyalty. Provide regular reports to senior management and recommend strategies for continuous improvement.


Compensation & Other Benefits
  • Salary Review: Yearly
  • Festival Bonus: 2

Other Benefits


  • Shape the future of customer experience for a rapidly growing and innovative brand.
  • Work in an inclusive, dynamic, and supportive environment.
  • Receive ongoing professional development and opportunities for career advancement.
  • Join a team that values creativity, integrity, and excellence.

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka, Mirpur

Apply Now
Company Information
Company Name: Bio-Xin Cosmeceuticals

Address: Level 4, Mirpur DOHS Cultural Center Road No-09, Mirpur DOHS, Mirpur 12, Dhaka-1216


Business Type:

Fashion & Jewelry

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