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Trek N Tread
Customer Experience Officer
Application Deadline: Nov 03, 2024
Job is expired
Summary
Published: Sep 19, 2024 Vacancy: 2 Gender: Any
Age: Not Specified Career Level: Entry Level Experience: Not Specified
Salary: Tk. 15000 (Monthly) Location: Bogra
Requirements

Education


  • Bachelor/Honors, Bachelor of Business Administration (BBA), in Marketing or related field

Experience


  • Freshers Can Also Apply! 🌟

Additional Requirements


  • Female candidates are encouraged to apply
  • Bachelor's degree in Business, Marketing, or a related field (Master's preferred).
  • Proven experience in a CX role, demonstrating a track record of improving customer satisfaction.
  • Strong analytical skills to interpret customer feedback and data.
  • Excellent typing speed, able to respond within 12 seconds during active working hours.
  • Exceptional communication and interpersonal abilities.
  • Collaborative mindset with the ability to work across departments.
  • Familiarity with CRM software and tools.
  • Passion for delivering outstanding customer experiences.
  • Special Requirement: Must have a laptop

Skills



Responsibilities & Context

  • Analyze customer feedback to identify insights and areas for improvement.
  • Develop and execute strategies to elevate customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure consistent and seamless customer interactions.
  • Streamline processes and procedures to enhance the overall customer journey.
  • Train and empower employees to provide exceptional customer service.
  • Monitor key performance indicators (KPIs) to evaluate the effectiveness of CX initiatives.
  • Address customer issues and concerns, ensuring timely and effective resolution.
  • Stay updated with industry trends and best practices to introduce innovative CX solutions.
  • Foster a customer-centric culture throughout the organization.



Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Bogra

Read Before Apply

Working Module: On-Site Working Hour: Morning shift: 7:00 am to 4:00 pm Day shift: 11:00 am to 7:00 pm

Job is expired
Company Information
Company Name: Trek N Tread

Address: Mirpur DOHS , Gate 1 kalshi flyover


Business Type:

E-Commerce/ F-Commerce

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