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Trek N Tread
Customer Experience Officer
Application Deadline: Nov 03, 2024
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Summary
Published: Sep 19, 2024 Vacancy: 2 Gender: Any
Age: No Age Limit Career Level: Entry Level Experience: N/A
Salary: Tk. 15000 (Monthly) Location: Mirpur DOHS , Gate 1 kalshi flyover
Requirements

Education


  • Bachelor/Honors, Bachelor of Business Administration (BBA), in Marketing or related field

Experience


  • Freshers Can Also Apply! 🌟

Additional Requirements


  • Female candidates are encouraged to apply
  • Bachelor's degree in Business, Marketing, or a related field (Master's preferred).
  • Proven experience in a CX role, demonstrating a track record of improving customer satisfaction.
  • Strong analytical skills to interpret customer feedback and data.
  • Excellent typing speed, able to respond within 12 seconds during active working hours.
  • Exceptional communication and interpersonal abilities.
  • Collaborative mindset with the ability to work across departments.
  • Familiarity with CRM software and tools.
  • Passion for delivering outstanding customer experiences.
  • Special Requirement: Must have a laptop

Skills



Responsibilities & Context

  • Analyze customer feedback to identify insights and areas for improvement.
  • Develop and execute strategies to elevate customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure consistent and seamless customer interactions.
  • Streamline processes and procedures to enhance the overall customer journey.
  • Train and empower employees to provide exceptional customer service.
  • Monitor key performance indicators (KPIs) to evaluate the effectiveness of CX initiatives.
  • Address customer issues and concerns, ensuring timely and effective resolution.
  • Stay updated with industry trends and best practices to introduce innovative CX solutions.
  • Foster a customer-centric culture throughout the organization.



Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Bogra

Read Before Apply

Working Module: On-Site Working Hour: Morning shift: 7:00 am to 4:00 pm Day shift: 11:00 am to 7:00 pm

Apply Now
Company Information
Company Name: Trek N Tread

Address: Mirpur DOHS , Gate 1 kalshi flyover


Business Type:

Trek N Tread is a fast-growing e-commerce footwear company and becoming the the best online shoe-shopping store in Bangladesh with a huge portfolio of products. Over our journey since inception, we have been able to become a customer's choice as a good shoe online shopping website. 

 At TrekNTread, we value the inner adventure we all have at our core and the joy and thrill within. While experiencing limitlessness, we believe in sensibility & security, in adventures with safety.

 We offer width & depth in our product assortments, enabling you to choose at will. We aim to ensure an end-to-end experience that you will value from the inception.

 With product quality, affordable price, variety of collections, and responsive customer service, we're a trustworthy and reliable name among our consumers.

 Moreover, our website, the best shoe-shopping website, is opening a new way of user experience for men and women. The secure payment and fast delivery option save you the invaluable journey of conveniently reaching your product at your doorstep. 

 On top of these, fair return and exchange policies and product tracking with cash-on-delivery options make it hassle-free and allow you to purchase footwear online.

 You can also Enjoy our loyalty programs (Refer & Earn), promotions on premium-quality shoes with fast shipping and secure payments

 Whether you prefer sneakers online in BD, original leather shoes for men or women, loafers, or boots at an affordable price, we're always with you offering the very best. 

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