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IFAD Group
Customer Relationship Executive (CRE)
Application Deadline: Nov 09, 2024
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Summary
Published: Sep 25, 2024 Vacancy: 5 Gender: Female
Age: 26 years to 30 years Career Level: Entry Level Experience: Fresh
Salary: Tk. 12000 - 15000 (Monthly) Location: Dhaka, Tejgaon
Requirements

Education


  • Bachelor/Honors, Bachelor of Business Administration (BBA)

Experience


  • Fresh , Freshers Can Also Apply! 🌟

Additional Requirements


  • Cross-Department Collaboration: Work closely with internal teams (e.g., sales, technical support, logistics) to meet customer needs.

Skills



Responsibilities & Context

  • Customer Interaction: Serve as the first point of contact for customers, addressing inquiries via phone.
  • Issue Resolution: Handle customer complaints, provide effective solutions, and follow up to ensure full resolution.
  • Product Expertise: Maintain a strong knowledge of products and services to assist customers efficiently.
  • Relationship Building: Foster positive relationships with customers to boost loyalty and satisfaction.
  • CRM Management: Record and manage customer interactions and feedback in the CRM system.
  • Customer Onboarding: Assist with onboarding processes and provide education on products and services.
  • Customer Satisfaction: Monitor and report on customer satisfaction metrics, and recommend improvements.


Compensation & Other Benefits
  • Salary Review: Yearly
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka, Tejgaon

Read Before Apply

Job Location Dhaka (Banglamotor)

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Company Information
Company Name: IFAD Group

Address: Plot 7(new), Tejgaon Industrial Area, Dhaka-1208


Business Type:

IFAD group was established in 1985 and moved more quickly in the direction of stability and growth under the leadership of Mr. Iftekhar Ahmed Tipu. The group has grown to include many firms in industries like automobiles, lubricant, industrial compressor, food, toiletries, media, and information technology. It is one of the top business houses in the nation that has emerged as the top employer of a vast and diverse skilled labor force. Since its beginning, IFAD has cultivated competitive advantages by generating value through ethical business practices and enhancing the environment and society.

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