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Goodybro Limited
Customer Relationship Officer
Application Deadline: Oct 25, 2024
Job is expired
Summary
Published: Sep 10, 2024 Vacancy: 2 Gender: Any
Age: Not Specified Career Level: Mid Level Experience: Not Specified
Salary: Negotiable Location: Dhaka, Banani
Requirements

Education


  • Bachelor/Honors

Experience


  • Freshers Can Also Apply! 🌟

Additional Requirements


- Proven experience in customer service, preferably in an e-commerce or fashion-related role.
- Strong communication and problem-solving skills.
- Ability to work efficiently in a fast-paced environment.
- Proficiency in using CRM software and other relevant tools.
- A passion for fashion and an understanding of the latest trends.

Skills



Responsibilities & Context

As a Customer Relationship Officer at Goodybro Limited, you will play a crucial role in enhancing customer satisfaction and building strong, lasting relationships. Your responsibilities will include managing customer interactions, resolving inquiries and complaints, and ensuring a seamless shopping experience for our e-commerce platform.

- Handle customer inquiries and resolve issues through various communication channels (email, chat, phone,massenger).
- Manage customer accounts, track order status, and process returns and exchanges.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to address customer feedback and enhance service quality.
- Monitor and analyze customer feedback to identify trends and areas for improvement.


Compensation & Other Benefits
  • Salary Review: Yearly
  • Festival Bonus: 2

Other Benefits


- Competitive salary and benefits.
- Opportunity to work with a renowned fashion brand.
- Dynamic and supportive work environment.
 

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka, Banani

Job is expired
Company Information
Company Name: Goodybro Limited

Address: House 69, Road 17, Banani (Opposite of Rancon, Near Star Kabab)


Business Type:

Fashion & Jewelry

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