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Mutual Trust Bank PLC

Customer Relationship Officer, MTB Capital

Application Deadline: Feb 14, 2026
Summary
Published: Feb 05, 2026 Vacancy: Not Specified Gender: No Preference
Age: Not Specified Career Level: Entry Level Experience: 1 Year
Salary: N/A Location: Anywhere in Bangladesh
Requirements

Education


  • Bachelor/Honors
  • Masters

Experience


  • 1 Year

Additional Requirements

Education:
Bachelor’s or Master’s degree in English, Accounting, Finance, Management, Economics, Mass Communication, or Public Relations from a UGC-approved university. Candidates must not have any third division/class or equivalent CGPA at any stage of their academic career.

Experience:
Minimum of 1 year, preferably in the banking sector.

Additional Requirements:

  • Strong communication and listening skills with the ability to handle customers professionally.

  • Skilled in problem-solving and conflict resolution, demonstrating patience, empathy, and professionalism.

  • Excellent written and spoken English.

  • Proficient in MS Office applications.

  • Willingness to travel extensively across Bangladesh for customer engagement as needed.

 

Responsibilities & Context

  • Address customer inquiries about products and services, providing accurate guidance and assistance.

  • Efficiently handle orders, payment instructions, and service requests.

  • Resolve customer complaints, escalate complex issues when needed, and ensure proper resolution.

  • Maintain and update customer records accurately in back-office systems.

  • Collaborate with back-office teams to ensure smooth operations and enhance customer service.

  • Monitor and achieve performance metrics, including response times and customer satisfaction scores.

  • Interact with customers across Bangladesh as required, which may involve extensive travel.


Compensation & Other Benefits
  • Salary Review: Half Yearly
  • Lunch Facilities: Partially subsidize
  • Festival Bonus: 1

Other Benefits


As per company policy .

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Anywhere in Bangladesh

Company Information
Company Name: Mutual Trust Bank PLC

Address: 26 Gulshan Avenue, Dhaka 1212, Bangladesh


Business Type : Bank/Non-Bank Fin. Institution

সতর্কীকরণ-বিজ্ঞপ্তি

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