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Corporate Projukti Limited
Customer Service Executive
Application Deadline: Feb 27, 2025
Apply Now
Summary
Published: Jan 13, 2025 Vacancy: 2 Gender: Any
Age: 25 years to 40 years Career Level: Mid Level Experience: 1 Year to 2 Year
Salary: Negotiable Location: Dhaka
Requirements

Education


  • Bachelor/Honors, Bachelor of Business Administration (BBA), in Marketing
  • Bachelor/Honors, Bachelor of Business Studies (BBS), in Telecommunication
  • Diploma, in Business Studies

Experience


  • 1 Year to 2 Year

Additional Requirements


  • Strong problem-solving skills to handle customer inquiries and resolve order-related issues.
  • Ability to manage customer expectations and provide timely updates on ecommerce order status.
  • Experience in handling returns, exchanges, and refunds efficiently.
  • Excellent communication skills to interact with customers via email, phone, and live chat.
  • Experience in processing and fulfilling orders accurately and efficiently.
  • Ability to track and manage inventory levels to prevent stockouts or overstock situations.
  • Knowledge of shipping and logistics processes, including working with carriers and tracking shipments.
  • Familiarity with order tracking systems to provide customers with real-time updates.
  • Proven experience in customer service, digital marketing, and content writing.
  • Strong communication and interpersonal skills.
  • Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools).
  • Excellent writing, editing, and proofreading skills.
  • Ability to multitask and manage time effectively.

Responsibilities & Context

  • Customer Service:
  • Respond to customer inquiries via email, phone, live chat, and social media promptly and professionally.
  • Resolve customer issues with empathy and efficiency, ensuring high satisfaction levels.
  • Handle order-related concerns, complaints, and feedback effectively.
  • Track and report on customer feedback to improve service quality.
  • Digital Marketing:
  • Develop and execute multi-channel marketing campaigns (social media, email, SEO, etc.).
  • Analyze campaign performance and adjust strategies for optimal results.
  • Collaborate with the marketing team to create and implement marketing plans.
  • Stay updated with the latest digital marketing trends and industry best practices.
  • Content Writing:
  • Create high-quality, engaging, and SEO-friendly content for websites, blogs, social media, and email newsletters.
  • Conduct research to ensure accuracy, relevance, and up-to-date information in content.
  • Edit and proofread content to maintain a consistent brand voice and tone.
  • Work with the design team to produce visually appealing content.
  • What We Offer: A dynamic and collaborative work environment
  • Opportunities for professional growth in customer service & digital marketing Competitive salary and benefits package
  • Work on exciting projects that impact brand visibility and customer satisfaction


Compensation & Other Benefits
  • Mobile bill
  • Salary Review: Yearly
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka

Apply Now
Company Information
Company Name: Corporate Projukti Limited

Address: Profile House, H-18, 2nd Floor, R-06, Gulshan-1 Dhaka 1212, Bangladesh.


Business Type:

Information Technology (IT)

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