Education

• Higher Secondary, HSC
• Diploma
• Bachelor/Honors, Any Discipline Bachelor/Honors

Experience

• Less Than 1 Year

Additional Requirements

Skills

• Client Communication
• Conflict Management
• CRM Software
• Good Computer Knowledge
• Multi tasking ability
• Patience and Polite
• Problem Solving

1. Customer Interaction

• Handle incoming calls, emails, chats, or messages from customers

• Respond to customer inquiries about products, services, or orders

• Greet and assist walk-in customers (if in a physical office or store)

2. Complaint Resolution

• Listen to customer complaints and concerns patiently

• Provide accurate solutions or escalate issues to the concerned department

• Follow up to ensure the issue is resolved and the customer is satisfied

3. Order & Account Management

• Assist customers with placing, tracking, or modifying orders

• Help with account creation, updates, and troubleshooting

• Process returns, refunds, or exchanges as per company policy

4. Record Keeping & Reporting

• Maintain records of customer interactions and transactions

• Update customer information in CRM or internal systems

• Prepare daily or weekly reports on service requests or issues resolved

5. Product Knowledge

• Stay updated on the company’s products, services, and policies

• Educate customers about new products, features, or offers

• Provide accurate technical or usage support if required

6. Relationship Building

• Develop positive relationships with customers to enhance brand loyalty

• Offer personalized service where possible

• Take customer feedback and suggest improvements to management

7. SLA & Quality Adherence

• Ensure customer issues are resolved within agreed timelines (SLA)

• Maintain high standards of service quality and professionalism

• Comply with company policies, procedures, and ethical standards

• T/A
• Mobile bill
• Performance bonus
• Overtime allowance
• Salary Review: Half Yearly
• Lunch Facilities: Partially subsidize
• Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka