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Study Universe

Customer Service Executive

Application Deadline: Nov 25, 2025
Summary
Published: Oct 27, 2025 Vacancy: Not Specified Gender: Female
Age: 25 years to 30 years Career Level: Entry Level Experience: 1 Year to 3 Year
Salary: Negotiable Location: Dhaka
Requirements

Education


  • Bachelor/Honors, Any Discipline Bachelor/Honors

Experience


  • 1 Year to 3 Year

Additional Requirements

  • Age: 25 to 30 years

  • Minimum 1–3 years of customer service experience, preferably in education or consultancy.

  • Proficient in Microsoft Office.

  • Strong communication and interpersonal skills.

  • Ability to work in a fast-paced environment and manage multiple tasks efficiently.

  • Proficiency in English is required.

  • Basic knowledge of IELTS, PTE, and TOEFL is a plus.


Responsibilities & Context

House No. 137, Novel House, Level-3, Shantinagar, Dhaka-1217


About Us

Study Universe is a trusted education and migration consultancy, and an IDP-authorized premium IELTS exam venue and registration partner. We provide end-to-end student visa and migration services and are official registration partners for PTE, TOEFL, and GRE. With a strong presence in Bangladesh, Pakistan, and Australia, Study Universe supports students aspiring to study abroad with comprehensive guidance and services.


Position Overview

We are looking for a dedicated and motivated female Customer Service Executive to join our team. You will serve as the first point of contact for prospective students and clients, assisting them with inquiries regarding IELTS, PTE, TOEFL registration, courses, and visa/migration processes.


Key Responsibilities

  • Respond to customer inquiries via email, phone, live chat, and social media in a timely and professional manner.

  • Assist students with exam registrations for IELTS, PTE, and TOEFL.

  • Provide detailed information on Study Universe services, including visa, migration assistance, and language courses.

  • Guide students through enrollment processes for IELTS and PTE preparation courses.

  • Maintain accurate client records in the customer management system.

  • Coordinate with operations and academic teams to ensure smooth service delivery.

  • Ensure high customer satisfaction by providing accurate and timely solutions.

  • Stay updated on latest exam dates, procedures, and policies.


Compensation & Other Benefits
  • Mobile bill
  • Provident fund

Other Benefits


  • Professional growth and development opportunities to enhance your skills and career.

  • Friendly and supportive work environment that fosters collaboration and learning.


Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka

Read Before Apply

How to Apply

Interested candidates are requested to submit their CV and cover letter to [email protected] by November 25, 2025.

Important Notes:

  • Please mention the position title in the email subject line.

  • Do not apply if you do not have experience in the relevant field.

Company Information
Company Name: Study Universe

Address: 137, Novel House (Level 3), Shantinagar, Dhaka, Bangladesh


Business Type : Airline/ Travel/ Tourism

Website Link : studyuniverse.com.bd
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