Education

• Bachelor/Honors

Experience

• 7 Year

Additional Requirements

Skills

• Customer Relationship

• Deliver exceptional front-line customer service by ensuring a professional, responsive, and customer-centric banking experience for all clients.
• Handle customer inquiries, service requests, account-related issues, and complaints efficiently while maintaining high standards of service quality and customer satisfaction.
• Achieve assigned business development and sales targets through effective customer acquisition, relationship management, and cross-selling of banking products and services.
• Ensure accurate completion, verification, and maintenance of Know Your Customer (KYC) and Customer Due Diligence (CDD/EDD) documentation in compliance with Bangladesh Bank regulations, AML/CFT requirements, and internal compliance policies.
• Maintain proper custody, confidentiality, and security of customer records, account documentation, sensitive information, and branch security items.
• Assist customers with account opening, account maintenance, account updates, and other retail banking services while adhering to centralized operational procedures.
• Process and coordinate loan applications, conduct preliminary credit assessments, analyze financial information, and manage documentation for SME, Corporate, and Retail Banking clients.
• Handle trade finance operations, including Import, Export, Back-to-Back Letter of Credit (LC), Export Development Fund (EDF), Loan Against Trust Receipt (LTR), Bill Collection, and related banking transactions in accordance with regulatory guidelines.
• Ensure compliance with Bangladesh Bank circulars, banking regulations, internal policies, risk management standards, and operational procedures.
• Support branch management in internal audits, regulatory inspections, compliance reviews, and risk assessment activities.
• Maintain accurate records, transaction documentation, regulatory reports, and customer files to ensure operational transparency and audit readiness.
• Build and maintain strong customer relationships by identifying financial needs and recommending suitable banking products and solutions.
• Collaborate with branch operations, credit, trade finance, and compliance teams to ensure smooth service delivery and operational efficiency.
• Contribute to branch profitability, business growth, and customer retention initiatives while maintaining the highest standards of ethical banking practices.

• Salary Review: Half Yearly
• Lunch Facilities: Partially subsidize
• Festival Bonus: 1

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Anywhere in Bangladesh