Customer Service Officer (CTG)

The candidate will be responsible for delivering professional and efficient customer service while ensuring a high level of customer satisfaction.

✔ Answer incoming customer calls promptly and professionally to ensure a positive customer experience.

✔ Respond accurately and effectively to customer inquiries and provide necessary information.

✔ Receive customer complaints, record them accurately in the system, and ensure appropriate action is taken.

✔ Keep customers informed about the progress and resolution of their complaints or service issues.

✔ Troubleshoot customer service-related problems and provide appropriate solutions or assistance.

✔ Provide general information about the company's products, services, and relevant procedures.

✔ Maintain a high standard of call quality and customer service in accordance with the organization's requirements and guidelines.