Customer Service Representative

Handle incoming calls from prospective customers regarding the client's business, products, or services.

Deliver excellent customer service by providing accurate and relevant information while ensuring customer satisfaction.

Identify customer needs, clarify queries, and offer appropriate solutions.

Proactively handle each call to understand and resolve customer concerns effectively.

Escalate unresolved customer complaints or grievances to the designated personnel for further investigation.

Gather and review relevant information to evaluate the validity of complaints and identify potential causes.

Regularly report complex issues and challenging customer cases to the Team Leader for guidance and resolution.