Al-Falaq Real Estate Limited Logo

Al-Falaq Real Estate Limited

Customer Support Agent (On-Site)

Application Deadline: May 01, 2026
Summary
Published: Apr 26, 2026 Vacancy: 2 Gender: No Preference
Age: 18 years to 40 years Career Level: Entry Level , Mid Level Experience: 1 Year
Salary: Tk. 20000 - 25000 (Monthly) Location: Dhaka, Mirpur
Requirements

Education


Experience


  • 1 Year

Additional Requirements

Experience

  • 1 to 5 years of relevant experience
  • Prior experience in one or more of the following sectors is preferred: Advertising Technology (AdTech) startups, Artificial Intelligence (AI) startups, B2B software and service startups, call centers, e-commerce startups, educational technology (EdTech) startups, online streaming platforms, or software companies

Additional Requirements

  • Age between 18 to 40 years
  • Male candidates only

Key Requirements:

  • Strong command of English, both written and spoken
  • Solid understanding of IT systems and computer operations
  • Familiarity with social media platforms such as Facebook, Gmail, WhatsApp, TikTok, and Twitter
  • Ability to independently handle and resolve customer-related issues
  • Basic knowledge of website management and maintenance
  • Strong analytical thinking and attention to detail

Responsibilities & Context

Location: Mirpur-2

Working Hours: 8:00 AM – 6:00 PM

Job Overview:
We are seeking a committed and competent Customer Support Agent to join our team. The selected candidate will be responsible for delivering high-quality customer service for our website and managing communication with international clients through live chat and other support channels.

Key Responsibilities:

  • Provide professional customer support to international clients in English
  • Manage live chat inquiries and respond to customers in a timely manner
  • Record, track, and document customer issues accurately
  • Resolve customer concerns efficiently and in a professional manner
  • Assist with website-related support and maintenance tasks
  • Ensure effective communication and a high level of customer satisfaction

Additional Information:

  • This is an on-site position; work from office is required
  • A 10-day trial period will be provided for training and performance evaluation


Compensation & Other Benefits
  • Salary Review: Yearly
  • Lunch Facilities: Partially subsidize
  • Festival Bonus: 2

Other Benefits


According to company guidelines

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka, Mirpur

Company Information
Company Name: Al-Falaq Real Estate Limited

Address: House 1/1 , Road-2 Block -D mirpur-2 https://share.google/dk3pFqqrY08Qwo0KM


Business Type : Real Estate/Development

Website Link : n
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