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SSL Wireless
Customer Support Associate, Service Assurance
Application Deadline: Dec 08, 2024
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Summary
Published: Oct 24, 2024 Vacancy: 3 Gender: Any
Age: Not Specified Career Level: Entry Level Experience: Not Specified
Salary: Negotiable Location: Dhaka
Requirements

Education


  • Bachelor/Honors, Previous call center/ customer service experience preferable

Experience


  • Freshers Can Also Apply! 🌟

Additional Requirements


N/A

Responsibilities & Context

  • Ready to perform roster-based duty as per policy.
  • On time reporting at office for log in to call & another necessary panel.
  • Ready for anytime incoming call according to shift.
  • Communication with customer should be smart, local accent free, correct pronunciation of every word.
  • Tone should be polite, clear & confident.
  • Need to be enough patient to handle customer
  • Correct information exchange to customer
  • Ensure card & PII security, do not note/store/log that info anywhere.
  • Ensure a ticketing system for each call with proper categorization
  • Email to concerned department as per customer request for any service/ issue according to necessity. Also, follow up on those emails that need to share solution feedback with customers.
  • Check necessary panels while providing service to the customers.
  • Maintain service-related service relevant log as per necessity
  • Perform outbound calls as per requirement.
  • Call back customer to share necessary feedback
  • Check Regular emails for service-relevant updates & to know the latest offer information.
  • Check Regular QA feedback emails which are sent by their supervisor
  •  Sharing Information updates with next shift colleague before leaving the station.
  • Perform monthly quizzes to improve their knowledge & ensure proper service.
  • For any emergency/ exception service-related issue, inform the shift supervisor immediately.
  • Responsible & respectful to service and to abide by senior’s/company instruction/ advice.
  • Maintain a healthy team bonding among peers as well as with seniors.


Compensation & Other Benefits

Other Benefits


As per Company Policy.

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka

Apply Now
Company Information
Company Name: SSL Wireless

Address: 93 B, New Eskaton Road, Dhaka-1000, Bangladesh


Business Type:

Information Technology (IT)

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