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MedEasy Healthcare Limited
Customer Support Executive
Application Deadline: Nov 24, 2024
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Summary
Published: Oct 10, 2024 Vacancy: 2 Gender: Any
Age: Not Specified Career Level: Entry Level Experience: Not Specified
Salary: Negotiable Location: Dhaka
Requirements

Education


  • Bachelor/Honors

Experience


  • Freshers Can Also Apply! 🌟

Additional Requirements


  • Bachelor's degree in any field.
  • Proven experience in customer support or service.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with the ability to use data to drive decisions.
  • Familiarity with online pharmacy operations is a plus.

Responsibilities & Context

As the Customer Support Executive at MedEasy Healthcare Limited, you will play a crucial role in ensuring an exceptional customer experience. You will oversee daily day-to-day operations, resolve escalated issues, and implement strategies to enhance customer satisfaction.

  • Foster a positive and collaborative work environment.
  • Develop and maintain clear and effective communication channels with customers.
  • Handle escalated customer issues and provide timely and effective resolutions.
  • Conduct regular reviews of customer support interactions for continuous improvement.
  • Continuously assess and improve customer support processes to enhance efficiency. • Collect and analyze customer feedback to identify trends and areas for improvement.
  • Implement strategies to enhance customer satisfaction based on feedback insights.


Compensation & Other Benefits
  • Salary Review: Yearly
  • Lunch Facilities: Full subsidize
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka

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Company Information
Company Name: MedEasy Healthcare Limited

Address: Level: 3, Road: 14, Block: C 180/6, Abdullah Park, 23/C Banasree Main Rd, Dhaka-1219


Business Type:

MedEasy is the no. 1 digital healthcare platform in Bangladesh. We provide doctor video consultation and medicine home delivery all over Bangladesh. We are also supported by the ICT division of Bangladesh. MedEasy app enables you to connect with licensed doctors from 23 specialties and, receive consultations through video calling from anywhere.

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