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OrenMart

Customer Support Executive

Application Deadline: Aug 18, 2025
Summary
Published: Aug 17, 2025 Vacancy: 3 Gender: Male
Age: 18 years to 25 years Career Level: Entry Level , Mid Level , Expert Level Experience: 5 Year
Salary: Tk. 13000 - 15000 (Monthly) Location: Dhaka
Requirements

Education


  • Higher Secondary, HSC

Experience


  • 5 Year

Additional Requirements

  • Must have a typing speed of at least 20 words per minute in both English and Bangla.

  • Should be able to communicate effectively with customers via chat and phone calls.

  • Must be proficient in basic computer operations, including internet browsing and the use of MS Office applications.


Responsibilities & Context

  • Respond to customer inquiries across multiple channels, including phone, email, WhatsApp, and social media.

  • Offer detailed product guidance to help customers make informed purchasing decisions.

  • Manage order processing tasks such as confirmation, payment verification, and delivery status updates.

  • Address and resolve customer complaints with professionalism, efficiency, and empathy.

  • Keep accurate records of all customer communications and transactions.

  • Conduct follow-ups to ensure customer satisfaction and foster long-term loyalty.

  • Collaborate with internal teams — sales, logistics, and marketing — to ensure seamless customer experiences.

  • Contribute to the preparation of customer service reports and share feedback for continuous improvement.


Compensation & Other Benefits
  • Tour allowance
  • Performance bonus
  • Overtime allowance
  • Salary Review: Yearly
  • Lunch Facilities: Partially subsidize
  • Festival Bonus: 2

Other Benefits


As per company policy

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Dhaka

Company Information
Company Name: OrenMart

Address: 220/D/04 Begum Rokeya Sarani Metro Pillar 328, West Kafrul Shewrapra, Dhaka-1207, Bangladesh


Business Type : Logistics/ Transportation

Website Link : www.orenmart.com
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