Vacancy:N/A
Age:Not Specified
Location:Mirpur
Salary:12000 - 15000 BDT
Experience:No Experience Specified
Gender:Any
Job Type:Full Time/Permanent
Industry:E-Commerce/ F-Commerce
Published:28 Dec 2024
Experience
- No Experience Specified
Additional Requirements
- Proven customer service experience, preferably in a call center or related field.
- Excellent verbal and written communication skills in both English and Bengali.
- Strong problem-solving abilities and a customer-centric approach.
- Familiarity with e-commerce and online shopping platforms.
- Ability to work in a fast-paced, target-driven environment.
- Strong computer skills and proficiency in using CRM software
Responsibilities & Context
Are you passionate about providing excellent customer service in a fast-paced and dynamic environment? If so, we have a fantastic opportunity for you! Shoppers, a leading e-commerce company, is looking for Customer Care Executives to join our Call Centre team.
- Customer Assistance: Handle incoming customer inquiries, resolve issues, answer product-related questions, and provide information on our services and policies.
- Order Support: Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless shopping experience.
- Problem Resolution: Identify and address customer concerns, complaints, and issues with professionalism, empathy, and efficiency.
- Product Knowledge: Maintain a deep understanding of our product range, promotions, and updates to guide customers effectively.
- Communication: Communicate clearly and effectively through phone, email, and chat channels to provide the best possible customer experience.
- Data Entry: Accurately document customer interactions and resolutions in our CRM system for future reference and analysis.
- Team Collaboration: Collaborate with various departments, including sales, inventory, and logistics, to ensure seamless order processing and delivery.
Workplace
from office
Employment Status
Full Time/Permanent
Job Location
Dhaka
Company Information
Shoppers
Address:
348/P (6th floor), 60ft Road (opposite of Paka Masjid), Mirpur-2, Dhaka, Bangladesh
Website:
https://shoppersi.com/সতর্কীকরণ-বিজ্ঞপ্তি
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