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Offshore Solutions BD
Customer Support Representative
Application Deadline: Nov 14, 2024
Summary
Published: Sep 30, 2024 Vacancy: 10 Gender: Any
Age: Not Specified Career Level: Entry Level Experience: 1 Year
Salary: Tk. 20000 - 25000 (Monthly) Location: Dhaka
Requirements

Education


  • Bachelor/Honors

Experience


  • 1 Year

Additional Requirements


  • The applicants should have experience in the following business area(s):
  • Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup
  • Freshers are also encouraged to apply.

Responsibilities & Context

  • Handle outbound and inbound sales calls and emails, providing product information and assistance to potential customers.  Troubleshoot technical issues reported by customers, providing solutions and escalating issues as needed.  
  • Conduct outbound sales activities, including cold calling and email outreach, to generate leads and drive revenue growth.
  •  Maintain accurate records of customer interactions and sales activities in the CRM system.  
  • Collaborate with cross-functional teams, including engineering and product, to resolve customer issues and improve the overall customer experience.  
  • Meet or exceed sales targets and key performance indicators (KPIs) set by management. Skills, Knowledge, and Expertise: 
  • Strong sales and customer service skills, with the ability to build rapport and effectively communicate with customers.
  • Technical proficiency, with the ability to troubleshoot and resolve technical issues related to our products.
  • Excellent written and verbal communication skills in English, with the ability to articulate complex concepts in a clear and concise manner.  
  • Experience in outbound sales activities, including cold calling and email outreach, is preferred. 
  • Familiarity with CRM systems and sales tools, such as Salesforce or HubSpot, is a plus.  
  • Ability to work independently and manage time effectively in a remote work environment.  
  • Previous experience in a similar role in the technology industry is preferred.
  • What's in it for you? The Company: 
  • Fast-track career development with potential cross-functional and international opportunities.  
  • Remote working with flexibility.  
  • Opportunity to work with cutting-edge technology and be part of a high performing team.  
  • Collaborative and supportive team environment with a focus on achieving sales targets and exceeding customer expectations.  
  • Opportunities for ongoing training and development to enhance your skills and advance your career. 


Compensation & Other Benefits
  • Salary Review: Yearly
  • Festival Bonus: 2

Work Place

Work from Home

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka

Company Information
Company Name: Offshore Solutions BD

Address: House- 516/4, Road- 10, DOHS, Baridhara, Dhaka- 1206


Business Type:

Founded in 2019, Offshore Solutions specializes in cost-effective back-office support, helping businesses reduce operational expenses. Our skilled team serves various sectors, including SaaS, Foodtech, and Cybersecurity, with 24/7 support across North America, Australia, Finland, and the UK.
We offer dedicated country representatives in Finland and Australia to ensure smooth transitions as you scale. Trust Offshore Solutions to deliver reliable, scalable solutions that drive your success.

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