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Offshore Solutions BD
Customer Support Representative
Application Deadline: Nov 14, 2024
Job is expired
Summary
Published: Sep 30, 2024 Vacancy: 10 Gender: Any
Age: Not Specified Career Level: Entry Level Experience: 1 Year
Salary: Tk. 20000 - 25000 (Monthly) Location: Dhaka
Requirements

Education


  • Bachelor/Honors

Experience


  • 1 Year

Additional Requirements


  • The applicants should have experience in the following business area(s):
  • Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center, Business-to-Business (B2B) Software and Services Startup
  • Freshers are also encouraged to apply.

Responsibilities & Context

  • Handle outbound and inbound sales calls and emails, providing product information and assistance to potential customers.  Troubleshoot technical issues reported by customers, providing solutions and escalating issues as needed.  
  • Conduct outbound sales activities, including cold calling and email outreach, to generate leads and drive revenue growth.
  •  Maintain accurate records of customer interactions and sales activities in the CRM system.  
  • Collaborate with cross-functional teams, including engineering and product, to resolve customer issues and improve the overall customer experience.  
  • Meet or exceed sales targets and key performance indicators (KPIs) set by management. Skills, Knowledge, and Expertise: 
  • Strong sales and customer service skills, with the ability to build rapport and effectively communicate with customers.
  • Technical proficiency, with the ability to troubleshoot and resolve technical issues related to our products.
  • Excellent written and verbal communication skills in English, with the ability to articulate complex concepts in a clear and concise manner.  
  • Experience in outbound sales activities, including cold calling and email outreach, is preferred. 
  • Familiarity with CRM systems and sales tools, such as Salesforce or HubSpot, is a plus.  
  • Ability to work independently and manage time effectively in a remote work environment.  
  • Previous experience in a similar role in the technology industry is preferred.
  • What's in it for you? The Company: 
  • Fast-track career development with potential cross-functional and international opportunities.  
  • Remote working with flexibility.  
  • Opportunity to work with cutting-edge technology and be part of a high performing team.  
  • Collaborative and supportive team environment with a focus on achieving sales targets and exceeding customer expectations.  
  • Opportunities for ongoing training and development to enhance your skills and advance your career. 


Compensation & Other Benefits
  • Weekly 2 holidays
  • Salary Review: Yearly
  • Festival Bonus: 2

Other Benefits


Working Hours:

  • 5 am to 2 pm


Work Place

Work from Home

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka

Job is expired
Company Information
Company Name: Offshore Solutions BD

Address: House- 516/4, Road- 10, DOHS, Baridhara, Dhaka- 1206


Business Type:

Information Technology (IT)

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