| Published: | Nov 03, 2025 | Vacancy: | 1 | Gender: | No Preference |
| Age: | Not Specified | Career Level: | Mid Level | Experience: | 3 Year |
| Salary: | Tk. 30000 - 50000 (Monthly) | Location: | Dhaka, Anywhere in Bangladesh |
Education
Experience
Additional Requirements
Experience: 2–4 years in fintech, telecom, or digital product management, with a focus on customer service systems (inbound/outbound). Hands-on experience with AI-driven support tools such as NLP chatbots, sentiment analysis, or automation platforms.
Technical Skills: Proficient in prototyping tools (Figma, Axure) and preparing PRDs for complex workflows. Solid understanding of IVR, CTI, CRM, and API integrations. Strong data analysis capability to extract actionable insights from performance metrics and user feedback.
Soft Skills: Analytical thinker with strong problem-solving, communication, and teamwork abilities. Proactive and passionate about leveraging technology to enhance customer experience.
Skills
About PalmPay
PalmPay is a leading fintech and neobank driving financial inclusion across emerging markets. With 40+ million users in Nigeria, Ghana, Tanzania, and Bangladesh, we empower individuals and businesses through innovative, accessible, and rewarding digital financial solutions. Recognized by CNBC and the Financial Times as a top global fintech brand, PalmPay continues to set benchmarks in digital finance excellence.
Position Overview
We are seeking a dynamic and data-driven Customer Service Supervisor to strengthen our AI-powered customer support operations in Bangladesh. This role involves leading product optimization, leveraging analytics, and collaborating across departments to deliver exceptional, technology-driven user support. Candidates with experience in fintech, digital platforms, or AI-based service systems are highly encouraged to apply.
Key Responsibilities
Lead end-to-end product management for AI-driven customer support systems, including chatbots and IVR solutions.
Collaborate with R&D, AI, and operations teams to enhance communication and ensure seamless integration of new support tools.
Use data insights to improve system performance, customer satisfaction, and key service metrics (FCR, AHT, chatbot accuracy).
Drive process innovation to reduce manual interventions and elevate overall user experience.
Other Benefits
Work from Office
Type: Full Time/Permanent
Dhaka, Anywhere in Bangladesh
Address: Lotus Kamal Tower 2, Level 17, Gulshan 1, Dhaka 1212
Business Type : Others Industries
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