Deputy CRM Manager

1–3 years of experience in Customer Relations, Customer Service, CRM, E-commerce, Call Center, or Retail.

Prior experience in team supervision or management will be preferred.

Strong communication, leadership, customer service, and problem-solving skills.

Good understanding of social media customer support and e-commerce operations.

Ability to prepare reports and effectively monitor targets.

Experience in Fashion Retail or E-commerce will be an added advantage.

Assist in supervising the CRM team and track daily performance.

Ensure prompt and professional customer support through Facebook, Messenger, WhatsApp, website, and other channels.

Monitor website orders, pending/held orders, returns, and customer complaints.

Coordinate with delivery partners and relevant departments to resolve customer concerns.

Collaborate with Online, Retail, Inventory, Delivery, and Operations teams.

Prepare daily reports and track KPIs, sales targets, and team performance.

Support team training, coaching, and performance enhancement.

Contribute to customer relationship strategies and e-commerce