E-commerce Associate

 

Experience Requirements

• 1–3 years of experience in e-commerce platform management, online sales, or digital marketing.

• Experience in managing Facebook pages or business pages and conducting online promotional activities.

Technical Skills & Competencies

• Practical knowledge of e-commerce operations, including product listing, order processing, and inventory management. Experience with WooCommerce or similar platforms is preferred.

• Proficiency in digital marketing activities, including social media marketing, Facebook and Instagram advertising, basic SEO, and content creation using Canva or similar tools.

• Strong writing skills in both Bangla and English, basic photo editing skills, and proficiency in MS Excel or Google Sheets.

• Customer-oriented, organized, and capable of managing multiple tasks simultaneously.

• Honest, dependable, and responsible in handling customer orders, payments, and related records.

 

Organization Overview

PROTTYASHI is a social development organization established in 1983, dedicated to supporting disadvantaged, deprived, and crisis-affected communities across Bangladesh. Its mission is to promote a peaceful society by addressing poverty, advancing social justice, and protecting lives through development and humanitarian interventions.

In response to the changing development and humanitarian landscape, PROTTYASHI continues to strengthen its organizational capacity and deliver quality services to broader communities through a multisectoral approach. Drawing on its extensive experience and expertise, the organization aspires to build a society grounded in equity, fairness, and social security, where everyone can live with dignity and prosperity.

Project

Strengthening Disaster Resilience and the Improvement of the Living Conditions for the Displaced Persons from Myanmar

Employment Details

• Employment Type: Contractual, Full-time

• Work Location: Head Office, Chattogram

• Reporting To: Head of ICT

Position Objective

The E-commerce Associate will oversee the daily operations of PROTTYASHI's Nakshikatha e-commerce platform, ensuring accurate product listings, effective product presentation, and smooth website functionality. The role involves managing online orders and customer inquiries, maintaining the e-commerce platform, and implementing promotional activities to increase online sales and customer engagement.

Key Responsibilities

Product Visibility and Listing

• Upload, manage, and update product listings on the e-commerce website, ensuring accurate product names, descriptions, pricing, stock information, categories, and QR tags.

• Organize and edit product images and develop engaging product descriptions in both Bangla and English.

• Maintain an updated and well-organized product catalogue, featured items, and homepage content.

E-commerce Site Operation and Maintenance

• Conduct regular website checks covering pages, links, checkout processes, payment methods, and delivery options, and report technical issues to the Web Developer.

• Manage online orders by confirming purchases, coordinating packaging and delivery, updating order statuses, and handling returns and customer complaints.

• Respond promptly and professionally to customer inquiries received through phone calls, Messenger, WhatsApp, and email.

• Maintain accurate records of orders, inventory movements, and payments, and perform regular reconciliations.

Digital Marketing and Promotion

• Plan and execute promotional campaigns, discounts, and seasonal offers across the website and social media platforms, including Facebook and Instagram.

• Create promotional posts, banners, and short-form content using tools such as Canva, and manage boosted posts and basic paid advertising activities.

• Implement basic SEO techniques to enhance product and website visibility across search engines.

• Develop and maintain customer contact lists for SMS and email marketing in accordance with organizational policies.

Reporting and Coordination

• Prepare weekly and monthly reports on orders, sales, website traffic, and campaign performance, along with relevant recommendations.

• Coordinate with producers, artisans, programme teams, and communication teams regarding product availability, pricing, and branding.

• Perform other relevant duties and responsibilities assigned by the Head of ICT.

Additional Responsibilities

The responsibilities listed above are indicative and not exhaustive. The position holder may be required to undertake additional relevant tasks and responsibilities as assigned by the Supervisor from time to time, in accordance with the organization's objectives, policies, and operational requirements.