Education

• Bachelor/Honors, Bachelor of Science (BSc), Electrical & Electronic Engineering
• Bachelor/Honors, Bachelor of Science (BSc), Electronics and Telecommunication Engineering

Experience

• 1 Year

Additional Requirements

Skills

• Technical Support

• Lead and support field teams in resolving link-down issues and troubleshooting tickets through coordination with the Operations Center.

• Conduct regular site visits to ensure employee engagement, workforce motivation, and quality service delivery.

• Coordinate with internal departments and external stakeholders for network expansion, infrastructure upgrades, and service optimization.

• Perform advanced fiber optic network troubleshooting, including OTDR and power testing, splicing, and loss budgeting for both underground and overhead networks.

• Assist the IP team with telco device soft checks, remote login support, ping testing, and IP/VLAN validation using F@H ONM or client platforms.

• Execute telco device hard checks, including device reboots, power checks, and replacement of power cords or adapters.

• Handle structured cabling (UTP with RJ-45), coaxial termination, cross-connects using Krone punchers, and E1 cable management with Balun converters.

• Manage client-side access for site visits and link issue resolution by arranging required permissions, keys, or access devices for operational teams.

• Communicate inconsistencies or anomalies (SCR-related) identified during field operations to the Assurance & Planning team for updates in Sentral Software.

• Maintain and submit daily operational reports, including worksheets, material consumption logs, team attendance, and night/holiday bills.

• Monitor and report Network Quality KPIs such as Network Availability and MTTR (Mean Time to Repair), and implement continuous improvement initiatives.

• Ensure preventive maintenance of all active and passive network components to reduce fault rates and improve service reliability.

• Conduct site surveys for long telco infrastructures and optimize link quality by removing excess TJBs to minimize high loss and maintenance frequency.

• Identify and report Single Points of Failure (SPoF) and chain sites, and follow up for timely resolution.

• Perform material adjustments in ONM software to reflect actual field usage and availability.

• Resolve unforeseen local issues, including disturbances or external obstacles, while maintaining good relationships with local communities.

• Oversee administrative activities related to coordination offices, including documentation, scheduling, and logistics management.

• Promote workplace safety by supporting safety training and ensuring compliance with safety measures for all field personnel.

• Mobile bill
• Provident fund
• Weekly 2 holidays
• Insurance
• Salary Review: Yearly
• Lunch Facilities: Partially subsidize
• Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Anywhere in Bangladesh