Executive - Call Center

Handled inbound calls and responded to customer inquiries with professionalism and courtesy.

Made outbound calls for follow-ups, order confirmations, and customer support activities.

Managed customer communications across social media and other digital platforms, ensuring timely responses.

Maintained accurate customer records and updated CRM or internal systems with relevant information.

Ensured prompt resolution and follow-up of customer issues to maintain high customer satisfaction.

Achieved daily performance targets while adhering to service quality standards.

Assisted in improving customer service processes and enhancing overall customer experience.