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vivo Bangladesh
Executive, Call Center (For International Foreigner Customer)
Application Deadline: Jan 03, 2025
Summary
Published: Nov 19, 2024 Vacancy: 2 Gender: Any
Age: 26 years to 28 years Career Level: Mid Level Experience: 1 Year to 2 Year
Salary: Tk. 18000 - 20000 (Monthly) Location: Dhaka
Requirements

Education


  • Bachelor/Honors

Experience


  • 1 Year to 2 Year

Additional Requirements


  • The applicants should have experience in Telecommunication

Responsibilities & Context

  • Respond promptly to inquiries from foreign customers across Facebook, Webchat, Hotline, email, and other social media platforms using professional English.
  • Accurately document customer concerns, product issues, and major complaints, providing quality feedback via the CRM (Customer Relationship Management) system.
  • Assess and identify customer needs, clarify their inquiries, and offer effective solutions or alternatives in a timely manner.
  • Maintain consistent communication in alignment with the brand's tone and voice, ensuring clarity and professionalism.
  • Record all interactions with customers in a well-organized and comprehensive manner in the database.
  • Handle a large volume of inbound and outbound calls with efficiency and professionalism.
  • Prepare and submit detailed daily reports in English, summarizing all incoming and outgoing calls.
  • Deliver exceptional customer service by addressing concerns and resolving issues with a proactive approach.
  • Assist customers in troubleshooting handset issues via the vivo Feedback APP and provide accurate solutions.
  • Conduct surveys on selected handset models and submit detailed reports based on factory requirements.
  • Provide suggestions and quality feedback on customer problems, product appearances, and complaints through the CRM system.
  • Submit customer feedback reports to the China Headquarters via an online English questionnaire, ensuring accuracy and timeliness.


Compensation & Other Benefits
  • Festival Bonus: 2

Other Benefits


  • Incentives Bonus (Based on Target)

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka

Read Before Apply

Job Location: Dhaka (Kuril)

Company Information
Company Name: vivo Bangladesh

Address: 9th & 10th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.


Business Type:

Telecommunication

সতর্কীকরণ-বিজ্ঞপ্তি

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