NEXT Ventures

Executive, Case Resolution

Application Deadline: Dec 07, 2024

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Summary

Published:	Oct 23, 2024	Vacancy:	1	Gender:	Any
Age:	Not Specified	Career Level:	Entry Level , Mid Level	Experience:	1 Year
Salary:	Tk. 30000 (Monthly)	Location:	Dhaka, Badda

Requirements

Education

Bachelor/Honors, from any discipline

Experience

1 Year , Freshers Can Also Apply! 🌟

Additional Requirements

Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
Excellent communication skills in English, both written and verbal, with the ability to convey complex information clearly and concisely.
Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.
Ability to work independently as well as collaboratively in a team environment.
Exceptional attention to detail and organizational abilities to manage multiple cases simultaneously.
Proficiency in using relevant software tools and systems for documentation, tracking, and reporting.
Previous experience in issue resolution, dispute resolution, client experience or a similar role will receive priority.
Strong communication skills, both verbal and written, for effective stakeholder engagement.
Proficiency in issue resolution and case management processes.
Ability to work collaboratively within a team and independently when necessary.
Strong leadership and decision-making abilities.
Initiative-taking with a proactive approach to challenges.
Excellent planning, organization, and time management skills.
Analytical and critical thinking skills for effective problem-solving.
Openness to learning and adapting in a fast-paced environment.

Responsibilities & Context

As a Case Resolution Executive, you will play a crucial role within our Business Development team, focusing on efficient issue resolution and streamlining operational processes. You will work closely with internal teams and external stakeholders to address complex challenges, implement effective solutions, and enhance client satisfaction. This role requires proactive problem-solving, strategic thinking, and a commitment to maintaining the company’s reputation on a global scale. Be part of a dynamic team that values excellence and continuous improvement in every aspect of operations.

Investigate and resolve client cases, ensuring compliance with company policies and maintaining high levels of client satisfaction.
Communicate effectively with clients to understand their issues and provide timely updates and solutions via email or other communication platforms.
Collaborate with internal teams to gather information and develop appropriate resolutions for client issues.
Prepare comprehensive reports and documentation on resolved cases, maintaining records for future reference.
Continuously improve case resolution processes by identifying areas for enhancement and suggesting actionable improvements.
Assist in developing streamlined communication processes to improve clarity and efficiency.
Escalate complex or unresolved cases to relevant stakeholders for investigation or decision-making.
Support the team with daily tasks, working collaboratively to ensure smooth operations and issue resolution.

Compensation & Other Benefits

Lunch Facilities: Full subsidize
Festival Bonus: 2

Other Benefits

Free Afternoon Snacks
Unlimited Tea & Coffee
Annual Retreats
Honeymoon Package For Newly Weds
Birthday Leave
Celebration of Events & Occasions
Relax & Sports Zone
Indoor Games: Billiard, Foosball, PlayStation, etc.
Outdoor Games: Football, Cricket, Badminton etc.
Quarterly Reviews & Feedbacks
Training & Development By Organization Assigned Consultants
An Environment That Fosters Accelerated Growth & Training
Leave Policy
Performance Management System
Work-Life Benefits

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka, Badda

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সতর্কীকরণ-বিজ্ঞপ্তি

এই চাকরির বিজ্ঞাপনে প্রদত্ত তথ্যের ভিত্তিতে যদি বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ দাবি করে, অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য প্রদান করে, তবে অনুগ্রহ করে অবিলম্বে আমাদেরকে জানান অথবা সংশ্লিষ্ট জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য BDJobs Live কাউকে কোন ব্যক্তিগত বা প্রতিষ্ঠানকে অর্থ প্রদান করতে উৎসাহিত করে না। কোন ধরনের অর্থ লেনদেনের দায় BDJobs Live বহন করবে না।

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NEXT Ventures

Executive, Case Resolution

Summary

Requirements

Responsibilities & Context

Compensation & Other Benefits

Work Place

Employment Status

Job Location

Company Information

সতর্কীকরণ-বিজ্ঞপ্তি

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Candidate

Employer

NEXT Ventures

Executive, Case Resolution

Summary

Requirements

Responsibilities & Context

Compensation & Other Benefits

Work Place

Employment Status

Job Location

Company Information

সতর্কীকরণ-বিজ্ঞপ্তি

About Us

Job Seekers

Employer

Contact Us