NEXT Ventures Logo
NEXT Ventures
Executive, Case Resolution
Application Deadline: Dec 07, 2024
Apply Now Short List Share Print
Summary
Published: Oct 23, 2024 Vacancy: 1 Gender: Any
Age: Not Specified Career Level: Entry Level , Mid Level Experience: 1 Year
Salary: Tk. 30000 (Monthly) Location: Dhaka, Badda
Requirements

Education


  • Bachelor/Honors, from any discipline

Experience


  • 1 Year , Freshers Can Also Apply! 🌟

Additional Requirements


  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Excellent communication skills in English, both written and verbal, with the ability to convey complex information clearly and concisely.
  • Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.
  • Ability to work independently as well as collaboratively in a team environment.
  • Exceptional attention to detail and organizational abilities to manage multiple cases simultaneously.
  • Proficiency in using relevant software tools and systems for documentation, tracking, and reporting.
  • Previous experience in issue resolution, dispute resolution, client experience or a similar role will receive priority. 
  • Strong communication skills, both verbal and written, for effective stakeholder engagement.
  • Proficiency in issue resolution and case management processes.
  • Ability to work collaboratively within a team and independently when necessary.
  • Strong leadership and decision-making abilities.
  • Initiative-taking with a proactive approach to challenges.
  • Excellent planning, organization, and time management skills.
  • Analytical and critical thinking skills for effective problem-solving.
  • Openness to learning and adapting in a fast-paced environment.

Responsibilities & Context

As a Case Resolution Executive, you will play a crucial role within our Business Development team, focusing on efficient issue resolution and streamlining operational processes. You will work closely with internal teams and external stakeholders to address complex challenges, implement effective solutions, and enhance client satisfaction. This role requires proactive problem-solving, strategic thinking, and a commitment to maintaining the company’s reputation on a global scale. Be part of a dynamic team that values excellence and continuous improvement in every aspect of operations.


  • Investigate and resolve client cases, ensuring compliance with company policies and maintaining high levels of client satisfaction.
  • Communicate effectively with clients to understand their issues and provide timely updates and solutions via email or other communication platforms.
  • Collaborate with internal teams to gather information and develop appropriate resolutions for client issues.
  • Prepare comprehensive reports and documentation on resolved cases, maintaining records for future reference.
  • Continuously improve case resolution processes by identifying areas for enhancement and suggesting actionable improvements.
  • Assist in developing streamlined communication processes to improve clarity and efficiency.
  • Escalate complex or unresolved cases to relevant stakeholders for investigation or decision-making.
  • Support the team with daily tasks, working collaboratively to ensure smooth operations and issue resolution.


Compensation & Other Benefits
  • Lunch Facilities: Full subsidize
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka, Badda

Apply Now
Company Information
Company Name: NEXT Ventures

Address: The Pearl Trade Center, 6th & 8th Floor, Cha-90/3 Pragati Sarani, North Badda, Dhaka 1212


Business Type:

We are NEXT, we build and scale successful products and solutions for the global FinTech industry. Particularly for the participants of financial markets, also known as, ‘Traders’. There are millions of traders all around the world. Traders trade in different financial markets including the stock market, foreign exchange market, commodities market, futures market, etc. NEXT Ventures’ mission is to help traders from all around the world to grow faster & perform better by building world-class tools, solutions, services, and products. So far, we have built numerous ventures that cater to more than 54,000 traders from 195+ countries.

āĻ¸āĻ¤āĻ°ā§āĻ•ā§€āĻ•āĻ°āĻŖ-āĻŦāĻŋāĻœā§āĻžāĻĒā§āĻ¤āĻŋ

āĻāĻ‡ āĻšāĻžāĻ•āĻ°āĻŋāĻ° āĻŦāĻŋāĻœā§āĻžāĻžāĻĒāĻ¨ā§‡ āĻĒā§āĻ°āĻĻāĻ¤ā§āĻ¤ āĻ¤āĻĨā§āĻ¯ā§‡āĻ° āĻ­āĻŋāĻ¤ā§āĻ¤āĻŋāĻ¤ā§‡ āĻ¯āĻĻāĻŋ āĻŦāĻŋāĻœā§āĻžāĻžāĻĒāĻ¨ āĻĻāĻžāĻ¤āĻž āĻĒā§āĻ°āĻ¤āĻŋāĻˇā§āĻ āĻžāĻ¨ āĻ†āĻĒāĻ¨āĻžāĻ° āĻ•āĻžāĻ› āĻĨā§‡āĻ•ā§‡ āĻ•ā§‹āĻ¨ āĻ…āĻ°ā§āĻĨ āĻĻāĻžāĻŦāĻŋ āĻ•āĻ°ā§‡, āĻ…āĻĨāĻŦāĻž āĻ•ā§‹āĻ¨ āĻ§āĻ°āĻ¨ā§‡āĻ° āĻ­ā§āĻ˛ āĻŦāĻž āĻŦāĻŋāĻ­ā§āĻ°āĻžāĻ¨ā§āĻ¤āĻŋāĻ•āĻ° āĻ¤āĻĨā§āĻ¯ āĻĒā§āĻ°āĻĻāĻžāĻ¨ āĻ•āĻ°ā§‡, āĻ¤āĻŦā§‡ āĻ…āĻ¨ā§āĻ—ā§āĻ°āĻš āĻ•āĻ°ā§‡ āĻ…āĻŦāĻŋāĻ˛āĻŽā§āĻŦā§‡ āĻ†āĻŽāĻžāĻĻā§‡āĻ°āĻ•ā§‡ āĻœāĻžāĻ¨āĻžāĻ¨ āĻ…āĻĨāĻŦāĻž āĻ¸āĻ‚āĻļā§āĻ˛āĻŋāĻˇā§āĻŸ āĻœāĻŦāĻŸāĻŋ āĻ°āĻŋāĻĒā§‹āĻ°ā§āĻŸ āĻ•āĻ°ā§āĻ¨āĨ¤ āĻšāĻžāĻ•āĻ°āĻŋ āĻĒāĻžāĻ“ā§ŸāĻžāĻ° āĻœāĻ¨ā§āĻ¯ BDJobs Live āĻ•āĻžāĻ‰āĻ•ā§‡ āĻ•ā§‹āĻ¨ āĻŦā§āĻ¯āĻ•ā§āĻ¤āĻŋāĻ—āĻ¤ āĻŦāĻž āĻĒā§āĻ°āĻ¤āĻŋāĻˇā§āĻ āĻžāĻ¨āĻ•ā§‡ āĻ…āĻ°ā§āĻĨ āĻĒā§āĻ°āĻĻāĻžāĻ¨ āĻ•āĻ°āĻ¤ā§‡ āĻ‰ā§ŽāĻ¸āĻžāĻšāĻŋāĻ¤ āĻ•āĻ°ā§‡ āĻ¨āĻžāĨ¤ āĻ•ā§‹āĻ¨ āĻ§āĻ°āĻ¨ā§‡āĻ° āĻ…āĻ°ā§āĻĨ āĻ˛ā§‡āĻ¨āĻĻā§‡āĻ¨ā§‡āĻ° āĻĻāĻžā§Ÿ BDJobs Live āĻŦāĻšāĻ¨ āĻ•āĻ°āĻŦā§‡ āĻ¨āĻžāĨ¤

About Us
Job Seekers
Employer
Contact Us
152/2/N Panthopath, Dhaka
01894974038
Copyright © 2024 BDJobs Live. All Rights Reserved.
Powered by: Smart Software LTD