Executive - CRM, Telemarketing (Sales & Marketing)

Key Responsibilities

• Make outbound calls and handle inquiries to generate and qualify real estate leads.

• Understand clients’ project, location, apartment, budget, and investment preferences.

• Provide project information and arrange meetings, site visits, and appointments.

• Follow up with new, existing, and inactive leads to improve conversions.

• Update and maintain CRM records, including lead details, interactions, feedback, and status.

• Manage inquiries from Facebook, Instagram, WhatsApp, Messenger, website, and other channels.

• Convert digital inquiries into qualified leads and coordinate with the Sales Team.

• Collaborate with Sales and Digital Marketing Teams on campaigns and customer feedback.

• Support property fairs, exhibitions, launches, and promotional events.

• Prepare reports on leads, follow-ups, appointments, and conversions.

• Ensure all customer interactions follow company standards and brand guidelines.