Farzana Shakil`s Makeover Salon Ltd. Logo

Farzana Shakil`s Makeover Salon Ltd.

Executive - Customer Care, Cash, Bill & Counselling

Application Deadline: Jun 20, 2026
Summary
Published: Jun 02, 2026 Vacancy: 6 Gender: Female
Age: 25 years to 35 years Career Level: Entry Level Experience: 1 Year
Salary: Tk. 12000 - 15999 (Monthly) Location: Gulshan
Requirements

Education


  • Bachelor/Honors

Experience


  • 1 Year

Additional Requirements

  • Age: At least 18 years.
  • Gender: Female candidates only.

Responsibilities & Context

Customer Reception & Guest Services

  • Warmly welcome customers upon arrival and ensure a positive first impression.
  • Offer refreshments and provide assistance while customers wait for their appointments.
  • Create a friendly, professional, and hospitable salon environment.

Appointment Management

  • Schedule, confirm, modify, and reschedule customer appointments.
  • Maintain accurate appointment records using salon management software or manual systems.
  • Coordinate booking schedules to ensure optimal utilization of salon resources.

Product & Service Consultation

  • Explain salon services, beauty treatments, packages, and pricing to customers.
  • Recommend suitable skincare, haircare, cosmetic, and beauty products based on customer needs and preferences.
  • Provide information about new services and promotional offers.

Client Relationship Management

  • Build and maintain strong relationships with both new and existing clients.
  • Conduct follow-up calls or messages to gather feedback and ensure customer satisfaction.
  • Encourage customer loyalty through personalized service and engagement.

Complaint Handling & Customer Support

  • Address customer inquiries, concerns, and complaints professionally and courteously.
  • Resolve minor service issues promptly and escalate complex matters to management when necessary.
  • Ensure a positive customer experience at all times.

Billing & Payment Processing

  • Prepare accurate invoices and service bills.
  • Process payments through cash, card, mobile banking, or other approved payment methods.
  • Maintain proper transaction records and ensure financial accuracy.

Coordination with Beauticians & Salon Staff

  • Communicate client preferences, requirements, and special requests to beauticians and service providers.
  • Coordinate service flow to minimize waiting time and maximize customer satisfaction.
  • Support smooth day-to-day salon operations through effective teamwork.

Salon Environment & Facility Monitoring

  • Ensure the reception area, waiting lounge, and customer-facing spaces remain clean, organized, and welcoming.
  • Monitor salon ambiance and report maintenance or cleanliness issues to management.

Record & Database Management

  • Maintain and update customer databases, including service history, preferences, and contact information.
  • Record customer feedback and prepare service-related reports when required.

Upselling & Promotional Activities

  • Inform customers about ongoing promotions, loyalty programs, memberships, and special offers.
  • Encourage product sales and service upgrades through professional and customer-focused recommendations.
  • Support salon revenue growth while maintaining a customer-centric approach. 
 
 


Compensation & Other Benefits
  • Salary Review: Half Yearly
  • Lunch Facilities: Partially subsidize
  • Festival Bonus: 2

Other Benefits


Other benefits will be provided according to company policy.
 

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Job Location

Gulshan

Read Before Apply

Candidates are strongly encouraged to apply only if they meet the qualifications, experience, and other requirements specified in this job advertisement.

Please note that any form of influence, lobbying, recommendation, or persuasion intended to affect the recruitment process will be considered a disqualifying factor and may result in the rejection of the application.

The organization is committed to maintaining a fair, transparent, and merit-based recruitment process for all applicants.

 
 

Company Information
Company Name: Farzana Shakil`s Makeover Salon Ltd.

Address: Dhaka (Dhanmondi 27, GULSHAN 1, Mirpur Section 11, Uttara Sector 7)


Business Type : Fashion & Jewelry

Website Link : farzanashakils.com
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