Customer Reception & Guest Services

Warmly welcome customers upon arrival and ensure a positive first impression.
Offer refreshments and provide assistance while customers wait for their appointments.
Create a friendly, professional, and hospitable salon environment.

Appointment Management

Schedule, confirm, modify, and reschedule customer appointments.
Maintain accurate appointment records using salon management software or manual systems.
Coordinate booking schedules to ensure optimal utilization of salon resources.

Product & Service Consultation

Explain salon services, beauty treatments, packages, and pricing to customers.
Recommend suitable skincare, haircare, cosmetic, and beauty products based on customer needs and preferences.
Provide information about new services and promotional offers.

Client Relationship Management

Build and maintain strong relationships with both new and existing clients.
Conduct follow-up calls or messages to gather feedback and ensure customer satisfaction.
Encourage customer loyalty through personalized service and engagement.

Complaint Handling & Customer Support

Address customer inquiries, concerns, and complaints professionally and courteously.
Resolve minor service issues promptly and escalate complex matters to management when necessary.
Ensure a positive customer experience at all times.

Billing & Payment Processing

Prepare accurate invoices and service bills.
Process payments through cash, card, mobile banking, or other approved payment methods.
Maintain proper transaction records and ensure financial accuracy.

Coordination with Beauticians & Salon Staff

Communicate client preferences, requirements, and special requests to beauticians and service providers.
Coordinate service flow to minimize waiting time and maximize customer satisfaction.
Support smooth day-to-day salon operations through effective teamwork.

Salon Environment & Facility Monitoring

Ensure the reception area, waiting lounge, and customer-facing spaces remain clean, organized, and welcoming.
Monitor salon ambiance and report maintenance or cleanliness issues to management.

Record & Database Management

Maintain and update customer databases, including service history, preferences, and contact information.
Record customer feedback and prepare service-related reports when required.

Upselling & Promotional Activities

Inform customers about ongoing promotions, loyalty programs, memberships, and special offers.
Encourage product sales and service upgrades through professional and customer-focused recommendations.
Support salon revenue growth while maintaining a customer-centric approach.

Read Before Apply

Candidates are strongly encouraged to apply only if they meet the qualifications, experience, and other requirements specified in this job advertisement.

Please note that any form of influence, lobbying, recommendation, or persuasion intended to affect the recruitment process will be considered a disqualifying factor and may result in the rejection of the application.

The organization is committed to maintaining a fair, transparent, and merit-based recruitment process for all applicants.

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এই চাকরির বিজ্ঞাপনে প্রদত্ত তথ্যের ভিত্তিতে যদি বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ দাবি করে, অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য প্রদান করে, তবে অনুগ্রহ করে অবিলম্বে আমাদেরকে জানান অথবা সংশ্লিষ্ট জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য BDJobs Live কাউকে কোন ব্যক্তিগত বা প্রতিষ্ঠানকে অর্থ প্রদান করতে উৎসাহিত করে না। কোন ধরনের অর্থ লেনদেনের দায় BDJobs Live বহন করবে না।

Published:	Jun 02, 2026	Vacancy:	6	Gender:	Female
Age:	25 years to 35 years	Career Level:	Entry Level	Experience:	1 Year
Salary:	Tk. 12000 - 15999 (Monthly)	Location:	Gulshan

Farzana Shakil`s Makeover Salon Ltd.

Executive - Customer Care, Cash, Bill & Counselling

Summary

Requirements

Responsibilities & Context

Customer Reception & Guest Services

Appointment Management

Product & Service Consultation

Client Relationship Management

Complaint Handling & Customer Support

Billing & Payment Processing

Coordination with Beauticians & Salon Staff

Salon Environment & Facility Monitoring

Record & Database Management

Upselling & Promotional Activities

Compensation & Other Benefits

Work Place

Employment Status

Job Location

Read Before Apply

Company Information

সতর্কীকরণ-বিজ্ঞপ্তি

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