Farzana Shakil`s Makeover Salon Ltd. Logo

Farzana Shakil`s Makeover Salon Ltd.

Executive Customer Care, Cash, Bill & Counselling

Application Deadline: Jul 25, 2025
Summary
Published: Jul 15, 2025 Vacancy: 6 Gender: Female
Age: 25 years to 35 years Career Level: Experienced Professional Experience: 5 Year
Salary: Tk. 13000 - 15000 (Monthly) Location: Dhaka, Mirpur , Gulshan , Uttara , Dhanmondi
Requirements

Education


  • Bachelor/Honors

Experience


  • 5 Year

Additional Requirements

  • Age range: 25 to 35 years preferred.

  • Freshers within this age group are also encouraged to apply.

  • Candidates should ideally have 1 to 5 years of experience in related fields such as Cosmetics, Toiletries, Personal Care, Call Centers, or Beauty Parlors/Salons/Spas.

  •  

  • However, freshers are welcome to apply and will be considered.


Responsibilities & Context

Customer Reception & Hospitality

  • Greet clients warmly upon arrival, creating a friendly and welcoming atmosphere.

  • Offer refreshments and ensure customers are comfortable while waiting.

Appointment Coordination

  • Schedule, confirm, and adjust appointments efficiently.

  • Maintain accurate appointment logs using salon management software or manual systems.

Product & Service Expertise

  • Provide clear explanations of salon services, treatments, and available packages.

  • Recommend appropriate products (e.g., cosmetics, skincare, haircare) tailored to individual customer needs.

Client Relationship Management

  • Foster strong, positive relationships with regular clients.

  • Conduct follow-up calls to gather feedback and confirm satisfaction after services.

Customer Concerns & Issue Resolution

  • Respond to client concerns or complaints with professionalism and courtesy.

  • Escalate more complex issues to senior management when necessary.

Billing & Payment Handling

  • Accurately generate and process customer invoices.

  • Manage transactions via cash, card, and mobile payment platforms securely and efficiently.

Staff & Service Coordination

  • Relay client preferences and requests to beauticians clearly.

  • Help ensure timely service delivery and minimize wait times.

Salon Ambience & Cleanliness

  • Monitor and maintain cleanliness in reception and lounge areas.

  • Report any maintenance or housekeeping issues promptly.

Customer Records Management

  • Keep an updated client database including service history and preferences.

  • Record and track customer feedback and service outcomes.

Sales & Promotional Support

  • Inform clients about current promotions, loyalty programs, and service packages.

  • Encourage product sales with tact and professionalism, avoiding aggressive upselling.


Compensation & Other Benefits
  • Salary Review: Half Yearly
  • Lunch Facilities: Partially subsidize
  • Festival Bonus: 2

Other Benefits


As per company policy

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka, Mirpur , Gulshan , Uttara , Dhanmondi

Company Information
Company Name: Farzana Shakil`s Makeover Salon Ltd.

Address: Dhaka (Dhanmondi 27, GULSHAN 1, Mirpur Section 11, Uttara Sector 7)


Business Type : Fashion & Jewelry

Website Link : farzanashakils.com
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