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Accord HRM
Executive, Customer Support
Application Deadline: Nov 16, 2024
Job is expired
Summary
Published: Oct 02, 2024 Vacancy: 2 Gender: Any
Age: Not Specified Career Level: Entry Level Experience: Less Than 1 Year
Salary: Tk. 25000 (Monthly) Location: Dhaka
Requirements

Education


  • Bachelor/Honors, Bachelor of Business Administration (BBA)

Experience


  • Less Than 1 Year , Freshers Can Also Apply! 🌟

Responsibilities & Context

  • Client Training: Conduct training sessions for newly onboarded clients to ensure they are comfortable using our software and services.
  • Onboarding Support: Onboard client data and prepare profiles for new clients, ensuring a smooth transition to our system.
  • Inquiries Management: Handle customer inquiries via various communication channels, including phone, email, and chat, providing timely and accurate responses.
  • Product Knowledge: Maintain a thorough understanding of our software and services to deliver accurate information and support.
  • Issue Resolution: Identify, troubleshoot, and resolve client issues promptly, ensuring a high level of client satisfaction.
  • Follow-Up: Conduct follow-ups with clients to confirm that their concerns are fully addressed and resolved.
  • Feedback Collection: Conduct client feedback surveys to gather insights and use this information to enhance service quality.
  • Process Improvement: Suggest and implement improvements to the client support process, aiming to boost efficiency and customer satisfaction.


Compensation & Other Benefits
  • Mobile bill
  • Weekly 2 holidays
  • Salary Review: Yearly
  • Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka

Read Before Apply

Send your resume in [email protected] Please mention the position name in subject line

Job is expired
Company Information
Company Name: Accord HRM

Address: Accord Technologies Limited House 67 (Level - 8), Road - 4, Block - C, Banani, Dhaka - 1213, Bangladesh.


Business Type:

Information Technology (IT)

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