Education

• Bachelor/Honors, Bachelor of Arts (BA)

Experience

• 2 Year to 3 Year , Freshers Can Also Apply! 🌟

Additional Requirements

Skills

• Business Analytics
• Computer skill
• Customer Relation
• Customer Service
• MS Office
• Strong Communication skills

• Respond to Inquiries: Promptly and professionally address customer questions and concerns via phone, email, or chat.

• Issue Resolution: Efficiently identify, troubleshoot, and resolve customer issues, ensuring a positive experience.

• Product Knowledge: Maintain a deep understanding of products and services to provide accurate information and support.

• Order Management: Assist customers with placing, modifying, or canceling orders, ensuring accuracy and timeliness.

• Feedback Collection: Gather and document customer feedback and suggestions to improve products and services.

• Record Keeping: Keep detailed records of customer interactions, transactions, and feedback.

• Collaboration: Work closely with other departments to resolve complex issues and ensure customer satisfaction.

• Training and Support: Provide guidance to new team members and contribute to training materials as needed.

• Follow-Up: Proactively follow up with customers after issue resolution to ensure their satisfaction.

• Performance Metrics: Monitor and strive to meet key performance indicators (KPIs), such as response time and customer satisfaction.

• Continuous Improvement: Participate in team meetings to discuss best practices and improve customer service processes.

• Additional Responsibilities: Perform any other tasks as required by management.

• Salary Review: Yearly
• Festival Bonus: 2

Work Place

Work from Office

Employment Status

Type: Full Time/Permanent

Shift: Day Shift

Job Location

Dhaka