Requirements
Additional Requirements
Education
- Bachelor’s degree or Honors
- Master’s degree
Experience
- 2–3 years of professional experience
- Background in freight forwarding or shipping
Additional Requirements
- Age between 28 and 30 years
- Male candidates only
- Dynamic, energetic, and proactive self-starter
- Able to take ownership and responsibility for tasks
- Relationship-oriented while maintaining a focus on targets
- Knowledge of freight forwarding and air cargo products
- Strong communication and presentation skills, preferably with sales experience in competitive markets
Responsibilities & Context
Air Freight Customer Service & Documentation
The role focuses on supporting business growth and enhancing customer retention by delivering efficient, proactive, and high-quality service. Key responsibilities include:
- Maintain consistent communication with clients to ensure seamless service delivery and coordination.
- Contribute to customer satisfaction, operational accuracy, and overall business success.
- Respond promptly to emails from overseas offices and customers, ensuring replies within 24 hours.
- Confirm bookings with customers and coordinate cargo stuffing with internal teams.
- Liaise regularly with third-party vendors to guarantee smooth operational execution.
- Build and maintain strong relationships with air carriers to facilitate efficient shipment handling.
- Assess and understand customer requirements, including shipment types, volumes, and service expectations, to provide appropriate solutions.
- Coordinate with operations teams to ensure proper handover, cargo stuffing, and smooth shipment execution in line with customer expectations and company standards.
- Prepare and send loading details, Dummy Air Waybills (AWBL), and drafts accurately and on time.
- Maintain effective communication with overseas offices and agents to ensure smooth shipment coordination.
- Develop strong customer relationships by understanding their business, industry trends, and logistics needs.
- Follow up on import documents with overseas counterparts and collect required documents from airports.
- Take full ownership and responsibility for assigned tasks.
Compensation & Other Benefits
-
Salary Review: Half Yearly
-
Lunch Facilities: Partially subsidize
-
Festival Bonus: 1
Other Benefits
as per company policy
Work Place
Work from Office
Employment Status
Type:
Full Time/Permanent
