Executive/ Sr. Executive - Customer Services (Garments Trims, Accessories & Packaging)

Communicate professionally with international customers and global brands.

Manage the entire order follow-up process, from product development to final shipment.

Coordinate with merchandising, production, planning, commercial, and logistics teams to ensure smooth order execution.

Keep customers informed about order status, production progress, shipment schedules, and potential delays or issues.

Maintain strong relationships with existing clients and identify opportunities to support business growth.

Prepare and maintain order reports, customer records, and shipment-related documentation.

Monitor customer requirements and ensure compliance with quality standards and delivery schedules.

Address and resolve customer complaints or concerns promptly and professionally.

Assist management with customer meetings, presentations, and business correspondence.