Executive/Senior Executive - IT

Requirements

• 3–5 years of relevant experience in IT system administration and network management.

• Strong understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, VPN, and VLAN.

• Practical experience with server virtualization and cloud platforms will be considered an added advantage.

• Excellent troubleshooting, analytical, and problem-solving skills.

Job Context

We are seeking an energetic, proactive, and detail-oriented Executive/Senior Executive – IT to join our Technology team and manage IT infrastructure, technical support, and day-to-day technology operations.

Key Responsibilities

• Configure, monitor, and maintain LAN, WAN, and Wi-Fi networks, including routers, switches, firewalls, and Windows/Linux server systems.

• Manage user accounts, Active Directory, domain controllers, email servers, Microsoft 365/Office 365, Google Workspace, and cloud storage solutions.

• Diagnose and resolve hardware issues involving desktops, laptops, printers, scanners, CCTV systems, and business software applications for internal and external users.

• Implement and monitor scheduled data backups, antivirus solutions, disaster recovery procedures, and cybersecurity measures.

• Coordinate IT equipment procurement, maintain vendor relationships, and keep hardware and software inventories up to date.

• Provide technical support for ERP systems and other business applications.

• Monitor and maintain CCTV cameras, biometric attendance systems, intercoms, and access control devices.

• Guide technical support staff and manage escalated IT issues to ensure timely resolution.

• Perform additional duties and responsibilities assigned by Management.